washhands

COVID-19 Resources for the Health Care Safety Net

We believe it’s more critical than ever to stay connected and continue to learn from each other during this unprecedented situation. Below you’ll find webinars, case studies, toolkits, and interviews to help support you and your organizations.

We’re no longer actively updating this page. For the most up-to-date resources, please check out:

Virtual Care Learning Hub

CCI is sharing the best of the best for achieving health equity through virtual care. We’ve synthesized 20+ years of experience to create this learning hub filled with great ideas you can start testing right away.

Innovation & Technology

Telemedicine for Health Equity Toolkit

Oct 17, 2020

With the rapid expansion of telemedicine in light of the COVID-19 pandemic, ensuring that remote care reaches diverse, low-income patients and promotes health equity, rather than exacerbating health d...

Innovation & Technology

Private: Introducing the COVID-19 Resource Wiki

May 13, 2020 • Center for Care Innovations

We're in this together. With your help, we've been crowdsourcing the best resources — toolkits, webinars, case studies, playbooks, and more — to support you and your organizations during this pan...

Innovation & Technology

Peer Sharing: Promising Best Practices for Video Visits

Jan 21, 2021 • Kendra Chaikind and Diana Hembree

After COVID-19 was declared a pandemic, White Memorial Community Health Center in Los Angeles was among those scrambling to convert to telephone visits with patients almost overnight. Many safety net...

Population Health

In Our “New” Normal: Team-Building Activities for Authentic Connection

Dec 7, 2020 • Diana Hembree and Jacqueline Nuila

During the pandemic, health care organizations have been struggling to find ways to authentically connect with employees and team members remotely. With the explosion of COVID-19 cases, business shutd...

Population Health

Self Measured Blood Pressure Monitoring: Voices from the Field

Dec 16, 2020 • Center for Care Innovations

Two safety net giants explain how they helped their patients achieve better blood pressure control during the pandemic.

Innovation & Technology

Remote Patient Monitoring Shows Potential to Heal Health Care Disparities

Nov 24, 2020 • Diana Hembree

In the wake of the lockdown triggered by the COVID-19 pandemic, Neighborhood Healthcare did what many health care organizations did -- it quickly pivoted to telemedicine. But some of its ailing low-in...

Innovation & Technology

Practicing Virtual Care During a Pandemic

Mar 23, 2020 • Center for Care Innovations

We're continuing to compile key CCI resources to help you get started on phone visits, video collaboration, texting, and more. This is a living document that we're adding to as we go. Learn from organizations just like yours.

Innovation & Technology

Automating Patient Feedback Surveys During COVID-19

Jul 10, 2020 • Center for Care Innovations

In the days before COVID-19, Northeast Valley Health Corporation (NEVHC) struggled to get its patients to complete patient experience surveys after appointments. The waiting room kiosk, where patients...

Population Health

LA Clinics Respond to Food Insecurity During COVID-19

Jun 30, 2020 • Center for Care Innovations

In the face of crushing need, the coronavirus pandemic has pushed safety net clinics to get creative when it comes to helping food insecure patients. Some might call it outside-the-box thinking — ex...

Population Health

Webinar: Empathic Communication in Virtual Practice

Jun 23, 2020

This week we continued a webinar series to address your questions and challenges that have come up during the COVID-19 pandemic. Elizabeth Morrison, an expert motivational interviewing trainer, joins...

Population Health

Webinar: Navigating the Shift Back to In-Person Care Amidst COVID-19 Fears

Jun 11, 2020 • Center for Care Innovations

The wake of the COVID-19 pandemic has required the immediate shift of our work into the virtual space. Now several months into the pandemic, there is an evolving transition into the “new normal” o...

Innovation & Technology

A Virtual Health Coaching Startup for People with Diabetes

Jun 15, 2020 • Diana Hembree

When a northern California health coach brainstormed with a client with diabetes about how to stay healthy during the COVID-19 lockdown, they came up with an epiphany: Online Zumba classes with her granddaughter.

Population Health

What Exactly Is Motivational Interviewing?

Jun 15, 2020 • Center for Care Innovations

Don’t be afraid to ask — What does “motivational interviewing” really mean? While motivational interviewing, or MI, has been an evidenced-based practice for more than two decades, in our new...

Population Health

Empathic Communication in Phone and Video Visits

Jun 11, 2020 • Center for Care Innovations

While many patients and providers alike have welcomed and embraced new virtual models of care, these methods of delivering care can pose new challenges in communicating empathy. These resources provide guidance in engaging in high-quality, connected conversations by phone and video.

Innovation & Technology

Creating a Safety Net for COVID-19 Patients in Home Isolation

Jun 8, 2020 • Diana Hembree

“I was giving people a piece of paper about how to do self-isolation, knowing full well they were going to go to Costco to pick up supplies on the way home, and the driver was going to go to work the next day and possibly spread the infection to his colleagues.”

Innovation & Technology

Webinar: Innovation During a Crisis

Jun 8, 2020

This week we launched a new webinar series to address your questions and challenges that have come up during the COVID-19 pandemic. Aida Mariam Davis is the CEO and founder of Decolonize Design and h...

Population Health

LA Clinics Pivot on Transportation During The COVID-19 Crisis

Jun 3, 2020 • Center for Care Innovations

The COVID-19 pandemic has forced safety net health centers to pivot on a dime. When patients stopped going to clinics for routine health care because of shelter-in-place mandates, some started deliver...

Innovation & Technology

How to Measure Patient Experience and Satisfaction with Telehealth

May 28, 2020 • Center for Care Innovations

Why should you use patient experience and satisfaction surveys for telehealth visits? It’ll inform quality improvement efforts at your health center, benefitting both patients and providers in seve...

Innovation & Technology

Man on a Mission: Dan Kurywchak on How to Avoid 12 Common Pitfalls in Telemedicine

May 19, 2020 • Diana Hembree

Dan Kurywchak is on a mission to save you from yourself – technologically, that is.

Innovation & Technology

Telehealth Technology 101: Common Telemedicine Technical Issues and How to Resolve Them

May 14, 2020

We're coming to the close of our webinar series — Telehealth Technology 101 with Dan Kurywchak — aimed at answering your urgent implementation questions. Dan has been helping organizations arou...

Population Health

To Avoid Pink Slips During COVID-19, an Oregon Health Center Opens a Staff-Run Child Care Center for Its Employees

May 12, 2020 • Diana Hembree

Some clinics in the safety net have had to lay off workers. This place had another idea. When Neighborhood Health Center (NHC) of Oregon got word that the state was ordering a lockdown to protect r...

Population Health

In the East Bay, Community Health Worker Outreach Goes Virtual

May 8, 2020 • Kendra Chaikind

Not too long ago, it was an elbow-to-elbow, shoulder-to-shoulder job. That’s one of the things community health workers liked most about their job with the Community Health Center Network (CHCN). Th...

Innovation & Technology

Telehealth Technology 101: Patient Presentation Considerations In The Clinic And Home

May 7, 2020 • Center for Care Innovations

We're coming to the close of our webinar series — Telehealth Technology 101 with Dan Kurywchak — aimed at answering your urgent implementation questions. Dan has been helping organizations arou...

Population Health

A Perfect Storm of Health Care Inequities

May 5, 2020 • Jennifer Wright

Just a month ago, hardly any states, counties, hospitals, or private labs had released the racial demographics of the people who had been impacted by COVID-19. Now we’ve learned that people of color are dying at hugely disproportionate rates, with the outlook for Blacks especially grim in Detroit, New Orleans, and Milwaukee.

Innovation & Technology

Telehealth Technology 101: Technical Considerations When Choosing Medical Devices In The Clinic And Home

Apr 30, 2020 • Center for Care Innovations

We're midway through our webinar series — Telehealth Technology 101 with Dan Kurywchak — aimed at answering your urgent implementation questions. Dan has been helping organizations around the wor...

Innovation & Technology

Building an Online Superhighway for Medical Supplies in Austin During COVID-19

Apr 27, 2020 • Diana Hembree

"Our goal was the health of this community. With COVID, I was watching the intense focus on healthcare and the vacuum around it getting bigger and bigger. We wanted to bridge that gap." — Dr. Mini K...

Population Health

MAT Chat with Santa Cruz County Health Services Agency

Apr 17, 2020 • Briana Harris-Mills

We spoke with Heather Couch, a family nurse practitioner at Santa Cruz County Health Services Agency, to learn more about how Santa Cruz is managing care for their patients during COVID-19.

Population Health

Webinar: Managing Complex Clinical Cases and Virtual Group Visits During COVID-19

Apr 17, 2020 • Center for Care Innovations

On this webinar, Addiction Treatment Starts Here Coach Joe Sepulveda, MD, discusses how to manage complex clinical scenarios and remote prescribing. Dr. Sepulveda also facilitates a panel discussion o...

Innovation & Technology

Webinar: Telehealth Technology 101 with Dan Kurywchak

Apr 15, 2020

This week we launched a new webinar series to answer your urgent telehealth technology implementation questions. Dan Kurywchak has been helping organizations around the world start-up telehealth prog...

Population Health

Food Insecurity in the Time of COVID-19: A California Primer

Apr 15, 2020 • Center for Care Innovations

We’ve all seen the images, a stunning visual representation of the double whammy punch landed by an unprecedented public health pandemic and resulting record unemployment. Miles-long lines of cars...

Population Health

SF Health Network Reaches Out to High-Risk Patients to Protect Them from COVID-19

Apr 14, 2020 • Diana Hembree

It wasn’t the first time Dr. Rachel Stern heard some of her primary care patients sharing wildly inaccurate, even dangerous advice about COVID-19. As she conducted telephone visits to San Francisco...

Population Health

Webinar: Caring for Patients with Chronic Conditions During COVID-19

Apr 9, 2020 • Center for Care Innovations

We turned to the expertise of two physicians at Kaiser Permanente’s Southern California Permanente Medical Group.

Population Health

LifeLong Medical Care: Preparing for the Worst-Case Scenario

Apr 9, 2020 • Diana Hembree

“I’ve done a lot of tabletop exercises for pandemic preparedness – that’s all been very valuable, but of course, it is nothing like being in an actual pandemic.”

Population Health

Population Care During COVID-19: Pulling the Brake on a Moving Train

Apr 6, 2020 • Juliane Tomlin

In the face of the COVID-19 crisis, health care organizations and providers everywhere are faced with a massive shift in care delivery priorities. Determining how to continue providing care to patients with chronic conditions, who have an increased risk for contracting COVID-19, is a challenge.

Population Health

Population Care During COVID-19: Caring for Patients with Chronic Conditions

Apr 6, 2020 • Juliane Tomlin

We put some questions to two experts at Kaiser Permanente’s Southern California Permanente Medical Group.

Population Health

Webinar: Supporting and Empowering Team Members and Patients During COVID-19

Apr 2, 2020 • Center for Care Innovations

Do you have questions about COVID-19 and providing medications for addiction treatment (MAT) to patients with opioid use disorder? Watch Part II of our webinar series.

Population Health

Medications for Addiction Treatment (MAT) Management During COVID-19: 6 Takeaways

Mar 30, 2020 • Center for Care Innovations

Do you have questions about COVID-19 and providing medications for addiction treatment (MAT) to patients with opioid use disorder? Watch Part I of our webinar series.

Innovation & Technology

Telehealth and Telephone Visits in the Time of COVID-19: FQHC Workflows and Guides

Mar 24, 2020 • Alexis Wielunski

In this time of COVID-19, safety net providers are looking for solutions for providing care without requiring patients to physically go into the clinic. Many are switching their scheduled in-person vi...

Innovation & Technology

Virtual Collaboration and Remote Work During the COVID-19 Pandemic

Mar 21, 2020 • Kathleen Figoni

The coronavirus is changing the way we work. Stay-at-home orders, self-quarantining, and social distancing have made remote work our new reality, as we all do our part to flatten the curve. Here at C...

Innovation & Technology

Telehealth in the Age of COVID-19: A Personal Reflection

Mar 23, 2020 • Diana Hembree

Last week I got my first glimpse of health care in the age of COVID-19. Two days before Gov. Gavin Newsom ordered Californians to “shelter in place” — that is, to stay home — my teenage son L...

Population Health

Webinar: Empathic Communication Strategies for Telemedicine

Aug 11, 2020

We continue our webinar series to address your questions and challenges that have come up during the COVID-19 pandemic. In this session, Elizabeth Morrison, an expert motivational interviewing traine...

Innovation & Technology

3 Reasons Why You Need a Telehealth Coordinator

Aug 10, 2020 • Center for Care Innovations

Is a telehealth coordinator essential for sustaining virtual care services?

Innovation & Technology

Webinar: Three Everyday Tools You Can Leverage to Build a More Creative & Collaborative Culture

Jul 30, 2020 • Center for Care Innovations

Has moving to a virtual working environment made it difficult to collaborate with your teammates? Are you burning out on the same old Zoom calls that aren't sparking ideas and creativity? This virtua...

Innovation & Technology

Webinar: IsoCare – Creating a Safety Net for COVID-19 Patients in Home Isolation

Jul 21, 2020 • Diana Hembree

IsoCare is a doctor-led volunteer organization set up to bridge an important gap in health care: the lack of support for patients ordered by their physician to quarantine or self-isolate at home. It�...

Population Health

Webinar: What’s New in Self-Measured Blood Pressure Monitoring

Jul 27, 2020 • Center for Care Innovations

With many hospitals swamped with COVID-19 patients and fewer patients doing in-person check-ups, it's more important than ever for people with hypertension to be able to monitor their own blood pressu...

academy

CCI Academy

We’re bringing our two decades of experience directly to you, in an online format.

Through CCI Academy, you can participate in short courses, where you’ll discover the mindsets, behaviors, and skills to pursue new ideas. You can join peer workshops to learn from our growing network of innovators.

You can also jump into community discussions to ask questions and share your own experiences. Right now, the forum is buzzing about the COVID-19 pandemic.