This podcast is about strengthening the health and wellbeing of historically underinvested communities. Every episode offers new ideas and practical advice that you can apply today.
Using artificial intelligence (AI) chatbots for virtual chat assistance — while controlling the scope of those conversations — can improve healthcare delivery.
Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall ap…
Health centers can integrate new technology such APIs to improve their patients’ experiences before they even reach the front door. In this episode, we follow Altura Centers for Health’s campaign t…
When COVID-19 drastically reduced in-person health care, safety-net providers turned to telehealth to continue serving their patients.
This presentation, featuring CCI’s Alexis Wielunski and Diana C…
What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients are juggling competing commitments and often face barriers that make…
Assessing patients one by one for social determinants of health (SDOH) such as housing and food access is an important yet often high-touch process conducted by health center staff. So what might a lo…
Video visits – a key component of telehealth – hold both great promise and great responsibility. For health system leaders, it’s an opportunity to deliver high quality care to more people. However…
In LA County, Northeast Valley Health Corporation has expanded access to mental health services by hiring a tech navigator to link patients in shelters with therapists via telehealth.
Rolling out a new phone system can be a daunting undertaking, but West County Health Centers confirms the switch to a cloud-based system was well worth it in the long run.
Since 2018, the SLO Education Collaborative has worked with young people in person to foster healthy relationships and combat intimate partner violence. But when COVID-19 struck in early 2020 and then…
What does it take for an entire network of safety net health centers to transition to a new electronic health record (EHR) system — one that captures data from every clinic and ER the patient visits…
In this episode, we dive into another health center’s digital health solution journey with remote patient monitoring (RPM) during the Covid-19 pandemic. Northeast Valley Health Corporation realized ea…
Can a more advanced patient portal improve face-to-face visits? Appointments are often so jampacked with questions, screenings, and taking notes that it’s increasingly difficult to analyze patient dat…
The COVID-19 pandemic upended the way California delivers health care. Telehealth has become crucial to improving access to care as well as health equity – fair, just, and inclusive opportunities fo…
What does strengths-based guidance mean for physicians and other providers counseling patients after screening them for adverse childhood experiences (ACEs)?
The COVID-19 pandemic upended the way California delivers health care, as many providers rapidly pivoted from in-person visits to telehealth. This shift has been transformational in ensuring access to…
We chose to use the “driver diagram” structure to help organize what we learned to be the most important levers to achieve our goal of equitable virtual care. This structure provides a simple visu…
Want to learn how you might improve your patient’s digital literacy and digital self-sufficiency in accessing digital tools and resources?
Are you considering whether to provide tech support to pat…
