Do you want to learn how to design and deliver better services, then immediately put those skills to work? Looking for how-to videos and guides from leaders in the field and your peers? Curious about…

We’re in this together. With your help, we’ve been crowdsourcing the best resources — toolkits, webinars, case studies, playbooks, and more — to support you and your organizations during this pan…

Too many asthma patients were landing in the ED for costly non-emergency care, and the staff needed a tool to figure out why.

In pre-COVID days, there was nothing like the promise of a pie party/pizza party/tamale party—pick your favorite food adventure—to get the competitive juices flowing and tempt taste buds in the wo…

On September 22, the California ACEs Learning and Quality Improvement Collaborative (CALQIC) held its kick-off session for members on childhood trauma, screening, resilience, and healing.
Adverse chi…

We can’t solve health inequities in a vacuum. To truly eliminate health disparities, it’s crucial to involve patients and the community and co-design solutions with them.
In the second part of our le…

“Equity cannot be a ‘project’. If it’s framed as a project, it is going to be very hard for it to be successful.” –Tosan Boyo, COO, Zuckerberg San Francisco General Hospital
When Tosan Boy…

The Los Angeles LGBT Center is a Federally Qualified Health Center that has served the greater Los Angeles metropolitan area since 1969. The Center provides primary care as well as mental health, sexu…

Axis Community Health is a community health center located in the Tri-Valley area in Northern California, encompassing Dublin, Livermore, Pleasanton, and San Ramon. Axis offers medical care, behaviora…

In the midst of the COVID-19 global pandemic, health care service and delivery have rapidly changed to accommodate new and existing challenges.
Community health centers around the country are adaptin…

Recognizing the impact of systemic and institutional racism, how might we provide equitable care for patients with chronic conditions, such as hypertension and diabetes? How might we move toward a car…

In our recent webinar on caring for cardiovascular patients in the face of COVID-19 and systemic racism, Dr. Ronald Copeland delivered the powerful opening remarks.

Copeland has long been involved…

How do you cultivate a sense of belonging?
It’s about creating an environment where individuals can define the impact they want to have for themselves and their communities, all while forging more me…

Is a telehealth coordinator essential for sustaining virtual care services?

Michael Scott, the fictional, bumbling regional office manager played by actor Steve Carell in the hit TV series The Office, never met a pile of paperwork he couldn’t find a way to wheedle out of ta…

Has moving to a virtual working environment made it difficult to collaborate with your teammates? Are you burning out on the same old Zoom calls that aren’t sparking ideas and creativity?
This virtua…

Sometimes a relatively small technical adaptation can make a big difference to a clinic’s workflow, efficiency, and environmental impact — not to mention employee satisfaction and the bottom line….

IsoCare is a doctor-led volunteer organization set up to bridge an important gap in health care: the lack of support for patients ordered by their physician to quarantine or self-isolate at home.
It…

UCLA is a leader in medications for addiction treatment (MAT) for people with opioid use disorder. We spoke with Dr. Kenneth Pettersen, a primary care physician at Olive View-UCLA Medical Center, to l…

In the age of Amazon, Uber, and Instacart — when services are available with a few online clicks — patients want the convenience of booking doctors’ appointments the same way.

In the days before COVID-19, Northeast Valley Health Corporation (NEVHC) struggled to get its patients to complete patient experience surveys after appointments. The waiting room kiosk, where patients…

In the face of crushing need, the coronavirus pandemic has pushed safety net clinics to get creative when it comes to helping food insecure patients. Some might call it outside-the-box thinking — ex…

When a northern California health coach brainstormed with a client with diabetes about how to stay healthy during the COVID-19 lockdown, they came up with an epiphany: Online Zumba classes with her gr…

Don’t be afraid to ask — What does “motivational interviewing” really mean?
While motivational interviewing, or MI, has been an evidenced-based practice for more than two decades, in our new…

The wake of the COVID-19 pandemic has required the immediate shift of our work into the virtual space. Now several months into the pandemic, there is an evolving transition into the “new normal” o…

While many patients and providers alike have welcomed and embraced new virtual models of care, these methods of delivering care can pose new challenges in communicating empathy. These resources provid…