This podcast is about strengthening the health and wellbeing of historically underinvested communities. Every episode offers new ideas and practical advice that you can apply today.
Using artificial intelligence (AI) chatbots for virtual chat assistance — while controlling the scope of those conversations — can improve healthcare delivery.
Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall ap…
Health centers can integrate new technology such APIs to improve their patients’ experiences before they even reach the front door. In this episode, we follow Altura Centers for Health’s campaign t…
When COVID-19 drastically reduced in-person health care, safety-net providers turned to telehealth to continue serving their patients.
This presentation, featuring CCI’s Alexis Wielunski and Diana C…
What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients are juggling competing commitments and often face barriers that make…
Assessing patients one by one for social determinants of health (SDOH) such as housing and food access is an important yet often high-touch process conducted by health center staff. So what might a lo…
Video visits – a key component of telehealth – hold both great promise and great responsibility. For health system leaders, it’s an opportunity to deliver high quality care to more people. However…
Here at CCI, we’re so proud of our safety net partners — the public hospitals, clinics, health care centers and networks, Indian health centers, and community-based organizations…
The Native Women’s Collective draws on culture, coming of age rituals, dance and sports to model healthy relationships as well as trust, self-care, and empowerment.
This Oregon health center is working to ensure that all its patients who are Black, Indigenous and people of color have equal access to telehealth services.
Peer circles are often described as small groups of peers, sometimes guided by a facilitator, designed to support each other and work on issues in a warm and supportive environment. In a peer circle r…
Orange County, California has relatively high rates of opioid overdose compared with its surrounding counties and the rest of California. KCS Health Center, a local safety net clinic, was determined t…
In LA County, Northeast Valley Health Corporation has expanded access to mental health services by hiring a tech navigator to link patients in shelters with therapists via telehealth.
Rolling out a new phone system can be a daunting undertaking, but West County Health Centers confirms the switch to a cloud-based system was well worth it in the long run.
Since 2018, the SLO Education Collaborative has worked with young people in person to foster healthy relationships and combat intimate partner violence. But when COVID-19 struck in early 2020 and then…
