From claims data, Community Health Center Network (CHCN) realized a small percentage of its members were racking up immense costs and utilization rates, especially hospitalizations and emergency room…

Alameda Health System’s Highland Hospital developed No Good Deed Goes Unnoticed, a way for staff to acknowledge their peers when they appreciate their work.

You’ll generate a lot of rich data during each phase of your project — interview notes, pictures, videos, brainstorm ideas and prototypes. Keep it organized and available.

A persona is a representation of a person, typically based off user research. It characterizes their goals, needs, and interests. It helps you design for people’s real needs.

Many health centers struggle with no-shows and last-minute cancellations, which leave patient appointment slots unfilled. Open Door Community Health Centers piloted a solution for filling these unanti…

Open Door Community Health Centers’ workflow guide is used by front desk staff to assess patient needs and whether they are medically acute in nature.

Open Door Community Health Centers developed a call script for staff to use when communicating with patients seeking a same-day appointment.

Open Door Community Health Centers developed a waitlist log template to track patients with acute care needs seeking same-day appointments.

People are still grieving the death of Erica Garner. She died last December at the young age of 27. Why did she die? And what is our role in preventing this type of premature death? Her death is tragi…

Roots Community Health Center is giving formerly incarcerated Californians a fresh start — at home, in the workplace, and for their health.

The San Francisco Health Network explored ways to leverage technology to bring the patient voice to the center of its improvement work.

San Francisco Health Network partnered with Tickit who created posters for clinic sites piloting the tool to help educate patients about the survey and how to complete it on their mobile phone. Poster…

San Francisco Health Network developed an Innovation Checklist, as part of a pilot with Tickit, to help onboard teams and provide guidance in the areas of workflow implementation and data integration…

San Francisco Health Network integrated select CG-CAHPS questions into an icon-based survey tool, Tickit, as part of a pilot to test collection of patient feedback via tablet and text message.

Our hope is that this infographic demystifies the world of employee surveys and highlights how they can transform the way we think about workplace culture.

This is a demo of the MIRAH platform. Behavioral health clinicians track patient symptoms, measure treatment progress, and use data to improve health.

This webinar explores ways in which primary care health centers can work with emergency departments in using medication-assisted treatment (MAT) for patients with opioid use disorder.

January is always an exciting time – full of promise for the new year and ambitious goals for how we make change. For CCI, it’s a time to launch new initiatives and reflect on what we’ve been le…

We are excited to announce that Loretta Khangura of Health Initiatives Consulting is hosting a three-part i2iTracks PHASE Toolkit webinar series.
All three webinars take place on the stated dates fro…

Catalyst 2018 Program Kickoff Webinar
CCI hosts a kickoff webinar for organizations participating in the new Catalyst program.
Laura Blumenthal, Program Manager at CCI, provides an introduction to t…

This webinar kicked off the beginning of the Innovation Lab (iLab) program on January 18, 2018 and includes an overview of the program and important dates.

Who should watch this webinar?
iLab team…

Population Health Learning Network Informational Webinar
CCI hosts an informational webinar for safety net healthcare organizations interested in applying to the Population Health Learning Network….

In an effort to move even more upstream, let’s reframe the way we think of health inequities and reexamine the ways in which our health care system intentionally and unintentionally perpetuates insti…

New collaborative with John Snow Inc. and the MacColl Center for Health Care Innovation aims to spur innovation in value-based payment and care.