The CCI Resource Center

For the design enthusiasts in our network, I have a question for you: When you’re working on a design project at your organization and create a customer journey map, do you ever feel like you still on…

Our ROOTS teams share advice for tackling upstream challenges, whether you’re just starting out or expanding this work.

On this webinar, we heard from Sara Bader and Rishi Manchanda from HealthBegins discuss the key components involved in closing the loop on clinic referrals.
Sara and Rishi engaged webinar attendees i…

To improve retention, recruitment, and provider satisfaction, Hill Country Health and Wellness Center piloted medical scribes.

When patients visit providers, the experience can be hampered by the use of the electronic health record, whether it’s difficult to use, time consuming, or hinders the clinical documentation process…

Olive View-UCLA Medical Center improved the frequency and quality of the advance care planning conversations by using a group visit model.

East Valley Community Health Center implemented diabetes group visits to improve their patients’ health and health care.

Four years ago, Kaiser Permanente introduced LifeLong Medical Care to its award-winning population health management program to care for people most at risk for heart attacks and strokes. It’s calle…

If event planning isn’t part of your regular “day job,” taking on the role of event coordinator can be downright overwhelming and frightening.

Jim Knebel, Kaizen Health’s Director of Business Development, joined CCI’s Tech Hubs meeting to give us a demo of their transportation platform. Watch the demo to see how Kaizen can help streamline…

I’m the waste management vigilante at work.
It’s not uncommon for me to take a picture of improper items in the garbage, post the pictures on our internal messaging system, demand to know who the…

As part of the current cycle of the Technology Hub program, we interviewed our twelve Hub organizations to understand their current priority areas for procuring technology solutions.
Non-Emergency Me…

Vista Community Clinic developed a training process and other standardized tools for their care coordinators.

In this webinar, Jerry Lassa, MS, our resident statistician and Safety Net Analytics Program faculty member, provides a primer on creating run charts and funnel charts. 

How can we break down the silos that wall-off schools, clinics, and families from each other?

Most TAPC participants made considerable progress in expanding addiction treatment activities. These improvements included increasing the number of patients receiving medication and the number of pres…

On this webinar, the CCI team shared a summary of early lessons learned gathered from teams through various program activities, including in-person sessions, team coaching calls and evaluation activi…

Helping safety net providers solve their toughest problems through cutting-edge technology.

Addressing social needs can be overwhelming for some health care organizations, but you shouldn’t feel like you have to tackle this issue alone.

Melissa’s rheumatoid arthritis had gotten so bad she couldn’t walk. Then her community health center, Chapa-De Indian Health, implemented telehealth.

Prototyping is rooted in the fundamental.
I love IDEO.org’s Design Kit description of the process: it “makes sure that you’re building only enough to test your idea, and that you’re right back in…

Arun Mohan and Anup Lakare, co-founders of Radix Health, joined CCI’s tech Hubs to give us a demo of their patient scheduling platform.

The Resilient Beginnings Collaborative kicked off with an in-person meeting on June 12, 2018.

Meeting Content
We covered our program and evaluation design, provided an overview of the Johns Hopkin…

On this webinar, we heard 20 pointers from Chris Conley of TwoBit Ventures on how to develop a compelling presentation.
Chris shares some reminders related to talking points and visuals that can help…