This podcast is about strengthening the health and wellbeing of historically underinvested communities. Every episode offers new ideas and practical advice that you can apply today.

We’re in this together. With your help, we’ve been crowdsourcing the best resources — toolkits, webinars, case studies, playbooks, and more — to support you and your organizations during this pan…

It’s a conundrum: Federally qualified health centers (FQHCs) have a mission to serve the underserved, but how do you reach these vulnerable people in the first place? Take STRIDE Community Health Ce…

Patient portals are patients’ own private gateway to their provider, but they’re only beneficial if patients actually use them.

During their transition to offering telemedicine visits at the start of the pandemic, San Mateo Medical Center (SMMC) recognized that handoffs between team members were causing confusion, and patients…

With a large pediatric patient population, clinic leadership and frontline providers were aligned early-on regarding the importance of investing in video visit infrastructure. White Memorial Community…



Kevin Shoop had never had health problems until he had a heart attack on the day of his second son passed away. After his heart surgery, he was unable to pay rent after he left the hospital and…

We interviewed CCI colleague, Wes Gabrillo about what brings him joy, his background as a teaching artist, and how his experience translates to the work he does supporting the safety net.

When Solvista Health’s new CEO Brian Turner came on board in June 2018, one of the first things he did was try to access the Colorado healthcare provider’s intake and enrollment process, as any pr…

The online tools to help patients book their own visits and fill out virtual screens were difficult to roll out but well worth the effort.

After COVID-19 was declared a pandemic, White Memorial Community Health Center in Los Angeles was among those scrambling to convert to telephone visits with patients almost overnight.
Many safety net…

Before the coronavirus struck, a Los Angeles-based healthy fast-food chain called Everytable had just received funding to expand its operations. During the pandemic, it pivoted from a retail model bui…

In the wake of the lockdown triggered by the COVID-19 pandemic, Neighborhood Healthcare did what many health care organizations did — it quickly pivoted to telemedicine. But some of its ailing low-in…

As we continue to scale telemedicine approaches in the COVID-19 pandemic and beyond, there will be many advanced features that can be implemented and optimized for safety-net settings.
 

Key…

Central to effective and equitable implementation of telemedicine care is engaging a diverse patient population.
Some of the most pressing areas of consideration to ensure telemedicine does not worse…

Once the decision to integrate telemedicine into routine care delivery is made, frontline care teams must begin to deliver telemedicine efficiently, safely, and equitably.
The key considerations for…

The COVID-19 pandemic prompted health care providers and systems to rapidly adopt and expand telemedicine services. Telemedicine provides a safer alternative to in-person visits during the pandemic, b…

With the rapid expansion of telemedicine in light of the COVID-19 pandemic, ensuring that remote care reaches diverse, low-income patients and promotes health equity, rather than exacerbating health d…

Too many asthma patients were landing in the ED for costly non-emergency care, and the staff needed a tool to figure out why.

In pre-COVID days, there was nothing like the promise of a pie party/pizza party/tamale party—pick your favorite food adventure—to get the competitive juices flowing and tempt taste buds in the wo…

How do you cultivate a sense of belonging?
It’s about creating an environment where individuals can define the impact they want to have for themselves and their communities, all while forging more me…

Is a telehealth coordinator essential for sustaining virtual care services?

Michael Scott, the fictional, bumbling regional office manager played by actor Steve Carell in the hit TV series The Office, never met a pile of paperwork he couldn’t find a way to wheedle out of ta…

Has moving to a virtual working environment made it difficult to collaborate with your teammates? Are you burning out on the same old Zoom calls that aren’t sparking ideas and creativity?
This virtua…

Sometimes a relatively small technical adaptation can make a big difference to a clinic’s workflow, efficiency, and environmental impact — not to mention employee satisfaction and the bottom line….

IsoCare is a doctor-led volunteer organization set up to bridge an important gap in health care: the lack of support for patients ordered by their physician to quarantine or self-isolate at home.
It…