With the rapid expansion of telemedicine in light of the COVID-19 pandemic, ensuring that remote care reaches diverse, low-income patients and promotes health equity, rather than exacerbating health d…

Do you want to learn how to design and deliver better services, then immediately put those skills to work? Looking for how-to videos and guides from leaders in the field and your peers? Curious about…

We’re in this together. With your help, we’ve been crowdsourcing the best resources — toolkits, webinars, case studies, playbooks, and more — to support you and your organizations during this pan…

In the wake of the lockdown triggered by the COVID-19 pandemic, Neighborhood Healthcare did many health care organizations did — it quickly pivoted to telemedicine. But some of its ailing low-income…

As we continue to scale telemedicine approaches in the COVID-19 pandemic and beyond, there will be many advanced features that can be implemented and optimized for safety net settings. We expect to re…

Central to effective and equitable implementation of telemedicine care is engaging a diverse patient population.
Some of the most pressing areas of consideration to ensure telemedicine does not worse…

Once the decision to integrate telemedicine into routine care delivery is made, frontline care teams must begin to deliver telemedicine efficiently, safely, and equitably.
The key considerations for…

The COVID-19 pandemic prompted health care providers and systems to rapidly adopt and expand telemedicine services. Telemedicine provides a safer alternative to in-person visits during the pandemic, b…

Too many asthma patients were landing in the ED for costly non-emergency care, and the staff needed a tool to figure out why.

In pre-COVID days, there was nothing like the promise of a pie party/pizza party/tamale party—pick your favorite food adventure—to get the competitive juices flowing and tempt taste buds in the wo…

How do you cultivate a sense of belonging?
It’s about creating an environment where individuals can define the impact they want to have for themselves and their communities, all while forging more me…

Is a telehealth coordinator essential for sustaining virtual care services?

Michael Scott, the fictional, bumbling regional office manager played by actor Steve Carell in the hit TV series The Office, never met a pile of paperwork he couldn’t find a way to wheedle out of ta…

Has moving to a virtual working environment made it difficult to collaborate with your teammates? Are you burning out on the same old Zoom calls that aren’t sparking ideas and creativity?
This virtua…

Sometimes a relatively small technical adaptation can make a big difference to a clinic’s workflow, efficiency, and environmental impact — not to mention employee satisfaction and the bottom line….

IsoCare is a doctor-led volunteer organization set up to bridge an important gap in health care: the lack of support for patients ordered by their physician to quarantine or self-isolate at home.
It…

In the age of Amazon, Uber, and Instacart — when services are available with a few online clicks — patients want the convenience of booking doctors’ appointments the same way.

In the days before COVID-19, Northeast Valley Health Corporation (NEVHC) struggled to get its patients to complete patient experience surveys after appointments. The waiting room kiosk, where patients…

This week we hosted “Designing Through People Power,” which focused on combining design and community organizing for change that is transformative and socially just.
The webinar grew out of a discuss…

When a northern California health coach brainstormed with a client with diabetes about how to stay healthy during the COVID-19 lockdown, they came up with an epiphany: Online Zumba classes with her gr…

“I was giving people a piece of paper about how to do self-isolation, knowing full well they were going to go to Costco to pick up supplies on the way home, and the driver was going to go to work th…

This week we launched a new webinar series to address your questions and challenges that have come up during the COVID-19 pandemic.
Aida Mariam Davis is the CEO and founder of Decolonize Design and h…

Why should you use patient experience and satisfaction surveys for telehealth visits?
It’ll inform quality improvement efforts at your health center, benefitting both patients and providers in seve…

Dan Kurywchak is on a mission to save you from yourself – technologically, that is.

We’re coming to the close of our webinar series — Telehealth Technology 101 with Dan Kurywchak — aimed at answering your urgent implementation questions.

Dan has been helping organizations arou…

We’re coming to the close of our webinar series — Telehealth Technology 101 with Dan Kurywchak — aimed at answering your urgent implementation questions.

Dan has been helping organizations arou…

We’re midway through our webinar series — Telehealth Technology 101 with Dan Kurywchak — aimed at answering your urgent implementation questions.
Dan has been helping organizations around the wor…