This podcast is about strengthening the health and wellbeing of historically underinvested communities. Every episode offers new ideas and practical advice that you can apply today.

How do you achieve equitable virtual care?

We chose to use the “driver diagram” structure to help organize what we learned to be the most important levers to achieve our goal of equitable virtual care. This structure provides a simple visu…

Want to learn how you might improve your patient’s digital literacy and digital self-sufficiency in accessing digital tools and resources?
Are you considering whether to provide tech support to pat…

Safety net health clinics in CCA are harnessing the power of wireless technology to send home monitoring data directly from the patient to the provider.

What is remote patient monitoring?
In this episode, we talk with Axis Community Health about launching a digital health solution that captures and records a patient’s blood pressure data in the comfo…

From telehealth pods and quiet rooms to rolling workstations, these CCA clinics figured out how to make virtual care work for them.

During the pandemic, safety net clinics in CCA embraced a program for people with uncontrolled hypertension so they could monitor their own blood pressure at home.

When space is at a premium, portable carts equipped with tablets allow providers to easily toggle between in-person visits and virtual visits in the same exam room.

We’ve created a customizable set of materials to help your clinic promote video visits. Written at a 5th grade reading level and full of colorful illustration, these patient education materials come…

Want to use real-time data to solve real-world problems? Curious about what data sources will help you understand health equity issues in your community?
CCI recently hosted a Technology Solutions Sh…


We’ve been talking a lot about “design thinking” on this podcast lately.
Now, it’s your chance to get involved in Catalyst, our award-winning training program that teaches an approach to problem…

When Venice Family Clinic, Community Clinic Association of Los Angeles County (CCLAC), and Food Forward joined Catalyst, CCI’s award-winning design thinking program, they were curious about what foo…

It’s a conundrum: Federally qualified health centers (FQHCs) have a mission to serve the underserved, but how do you reach these vulnerable people in the first place? Take STRIDE Community Health Ce…

Patient portals are patients’ own private gateway to their provider, but they’re only beneficial if patients actually use them.

During their transition to offering telemedicine visits at the start of the pandemic, San Mateo Medical Center (SMMC) recognized that handoffs between team members were causing confusion, and patients…

With a large pediatric patient population, clinic leadership and frontline providers were aligned early-on regarding the importance of investing in video visit infrastructure. White Memorial Community…



Kevin Shoop had never had health problems until he had a heart attack on the day of his second son passed away. After his heart surgery, he was unable to pay rent after he left the hospital and…

We interviewed CCI colleague, Wes Gabrillo about what brings him joy, his background as a teaching artist, and how his experience translates to the work he does supporting the safety net.

When Solvista Health’s new CEO Brian Turner came on board in June 2018, one of the first things he did was try to access the Colorado healthcare provider’s intake and enrollment process, as any pr…

The online tools to help patients book their own visits and fill out virtual screens were difficult to roll out but well worth the effort.

After COVID-19 was declared a pandemic, White Memorial Community Health Center in Los Angeles was among those scrambling to convert to telephone visits with patients almost overnight.
Many safety net…

Before the coronavirus struck, a Los Angeles-based healthy fast-food chain called Everytable had just received funding to expand its operations. During the pandemic, it pivoted from a retail model bui…

In the wake of the lockdown triggered by the COVID-19 pandemic, Neighborhood Healthcare did what many health care organizations did — it quickly pivoted to telemedicine. But some of its ailing low-in…

As we continue to scale telemedicine approaches in the COVID-19 pandemic and beyond, there will be many advanced features that can be implemented and optimized for safety-net settings.
 

Key…