CCI is sharing the best of the best for achieving health equity through virtual care. We’ve synthesized 20+ years of experience to create this learning hub filled with great ideas you can start test…
This podcast is about strengthening the health and wellbeing of historically underinvested communities. Every episode offers new ideas and practical advice that you can apply today.
A CCI program involving peer learning, coaching, data collection and staff training was successful in expanding video visits and other telehealth among most of the health centers that participated.
The evaluation shows that in addition to intensive learning programs, clinics and health centers can benefit from a more flexible, low-touch approach to telehealth improvement.
Video visits, a component of telehealth, holds both great promise and great responsibility. For health system leaders, it’s an opportunity to deliver high quality care to more people. At the same time…
Language barriers had created a rift between the health network and its indigenous patients. With their input and support, the clinics set out to fix that.
Northwest Colorado Health had a Client Assistance Program, but many patients didn’t know about it — and if they did, the forms were confusing. Here’s how one health center turned things around.
In this episode, we explore the world of Alternative Payment Models (APMs) in health care. APMs offer a revolutionary approach to incentivizing high-quality, cost-efficient care delivery. CCI’s own, J…
There are two sides of managing patient referrals to handle – inbound and outbound. In light of the growing need to adopt a low-touch approach that taps into technology while also leveraging workfor…
We know that provider and staff burnout is a significant challenge. Fortunately, there are some promising tools available today that harness the power of assistive artificial intelligence, or AI. Thes…
Looking for some telehealth inspiration? Discover strategies and novel initiatives from experts in the field.
In this webinar, CCI shared how these community experts integrate virtual care and video…
At Petaluma Health Center, the goal is not that every patient has a video visit, but that every patient gets the kind of visit that’s most appropriate for them.
For many health centers and clinics, educating a diverse patient population about digital tracking tools to monitor blood pressure is a challenge. However, learning to adapt based on patient needs is…
Using artificial intelligence (AI) chatbots for virtual chat assistance — while controlling the scope of those conversations — can improve healthcare delivery.
Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall ap…
Health centers can integrate new technology such APIs to improve their patients’ experiences before they even reach the front door. In this episode, we follow Altura Centers for Health’s campaign t…
When COVID-19 drastically reduced in-person health care, safety-net providers turned to telehealth to continue serving their patients.
This presentation, featuring CCI’s Alexis Wielunski and Diana C…
What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients are juggling competing commitments and often face barriers that make…
Assessing patients one by one for social determinants of health (SDOH) such as housing and food access is an important yet often high-touch process conducted by health center staff. So what might a lo…
Video visits – a key component of telehealth – hold both great promise and great responsibility. For health system leaders, it’s an opportunity to deliver high quality care to more people. However…
Rolling out a new phone system can be a daunting undertaking, but West County Health Centers confirms the switch to a cloud-based system was well worth it in the long run.
What does it take for an entire network of safety net health centers to transition to a new electronic health record (EHR) system — one that captures data from every clinic and ER the patient visits…
In this episode, we dive into another health center’s digital health solution journey with remote patient monitoring (RPM) during the Covid-19 pandemic. Northeast Valley Health Corporation realized ea…
Can a more advanced patient portal improve face-to-face visits? Appointments are often so jampacked with questions, screenings, and taking notes that it’s increasingly difficult to analyze patient dat…
