CCHE’s final evaluation report found the program remarkably successful in its long-term efforts to support dignity, equity and racial justice in health care and to shift the broader clinic culture t…
A CCI program involving peer learning, coaching, data collection and staff training was successful in expanding video visits and other telehealth among most of the health centers that participated.
The evaluation shows that in addition to intensive learning programs, clinics and health centers can benefit from a more flexible, low-touch approach to telehealth improvement.
Video visits, a component of telehealth, holds both great promise and great responsibility. For health system leaders, it’s an opportunity to deliver high quality care to more people. At the same time…
Language barriers had created a rift between the health network and its indigenous patients. With their input and support, the clinics set out to fix that.
Northwest Colorado Health had a Client Assistance Program, but many patients didn’t know about it — and if they did, the forms were confusing. Here’s how one health center turned things around.
Nearly half of the health center employees polled reported that they had had difficulty serving patients who were deaf and hard of hearing. Interpreters and some innovative solutions made a big differ…
The New Beginnings Clinic at Santa Rosa Community Health specializes in treating pregnant and postpartum patients with complex needs, which range from poverty to a history of substance use.
Moral injury describes the challenge of simultaneously knowing what care patients need but being unable to provide it due to constraints beyond our control.¹
Racism is trauma. As such, we must acknowledge the role it plays in people’s lives and the impact it has on their health and well-being.
Racial equity is an essential component of trauma-informed c…
We know that provider and staff burnout is a significant challenge. Fortunately, there are some promising tools available today that harness the power of assistive artificial intelligence, or AI. Thes…
Looking for some telehealth inspiration? Discover strategies and novel initiatives from experts in the field.
In this webinar, CCI shared how these community experts integrate virtual care and video…
“One of the key takeaways I got from RBN is that everybody a patients sees has the potential to affect the appointment, whether that’s the front desk staff, the actual provider, the nurses. Ev…
Finding an internal champion for childhood trauma screening — a pediatric medical assistant — proved invaluable as Community Medical Centers rolled out its resilience program.
The goal of TRIS training is to help organizations shed toxic patterns and become healing workplaces — collaborative, reflective, equitable, and relationship-based.
