With the rapid expansion of telemedicine in light of the COVID-19 pandemic, ensuring that remote care reaches diverse, low-income patients and promotes health equity, rather than exacerbating health d…

Do you want to learn how to design and deliver better services, then immediately put those skills to work? Looking for how-to videos and guides from leaders in the field and your peers? Curious about…

We’re in this together. With your help, we’ve been crowdsourcing the best resources — toolkits, webinars, case studies, playbooks, and more — to support you and your organizations during this pan…

In May 2019, the Center for Care Innovations (CCI) launched the Addiction Treatment Starts Here: Behavioral Health learning collaborative.
The initiative was designed to support organizations providi…

In 2019, the Center for Care Innovations launched Addiction Treatment Starts Here (ATSH), a collaborative that supported nearly 60 primary care health center sites in California with starting new or e…

“Being ‘trauma-informed’ means asking the difficult question around what happened to somebody, what they went through, which isn’t easy for not only staff members to ask, but also our patients to…

Chronic illness isn’t inevitable, but certain factors make it far more likely. In population health management, health care organizations collect data from multiple sources to predict the risk of il…

Too many asthma patients were landing in the ED for costly non-emergency care, and the staff needed a tool to figure out why.

In pre-COVID days, there was nothing like the promise of a pie party/pizza party/tamale party—pick your favorite food adventure—to get the competitive juices flowing and tempt taste buds in the wo…

Recognizing the impact of systemic and institutional racism, how might we provide equitable care for patients with chronic conditions, such as hypertension and diabetes? How might we move toward a car…

Is a telehealth coordinator essential for sustaining virtual care services?

Michael Scott, the fictional, bumbling regional office manager played by actor Steve Carell in the hit TV series The Office, never met a pile of paperwork he couldn’t find a way to wheedle out of ta…

Has moving to a virtual working environment made it difficult to collaborate with your teammates? Are you burning out on the same old Zoom calls that aren’t sparking ideas and creativity?
This virtua…

With many hospitals swamped with COVID-19 patients and fewer patients doing in-person check-ups, it’s more important than ever for people with hypertension to be able to monitor their own blood pressu…

Sometimes a relatively small technical adaptation can make a big difference to a clinic’s workflow, efficiency, and environmental impact — not to mention employee satisfaction and the bottom line….

In the age of Amazon, Uber, and Instacart — when services are available with a few online clicks — patients want the convenience of booking doctors’ appointments the same way.

In the days before COVID-19, Northeast Valley Health Corporation (NEVHC) struggled to get its patients to complete patient experience surveys after appointments. The waiting room kiosk, where patients…

In the face of crushing need, the coronavirus pandemic has pushed safety net clinics to get creative when it comes to helping food insecure patients. Some might call it outside-the-box thinking — ex…

This week we hosted “Designing Through People Power,” which focused on combining design and community organizing for change that is transformative and socially just.
The webinar grew out of a discuss…

An effective partnership between the emergency department (ED) and health center is an important component of expanding access to MAT. Through this partnership, patients can not only receive lifesavin…

Don’t be afraid to ask — What does “motivational interviewing” really mean?
While motivational interviewing, or MI, has been an evidenced-based practice for more than two decades, in our new…

The wake of the COVID-19 pandemic has required the immediate shift of our work into the virtual space. Now several months into the pandemic, there is an evolving transition into the “new normal” o…

While many patients and providers alike have welcomed and embraced new virtual models of care, these methods of delivering care can pose new challenges in communicating empathy. These resources provid…

Welcome to CCI’s cardiovascular disease prevention and treatment resource library, which houses resources in focus areas of hypertension, diabetes, healthy living, and tobacco cessation. This curated…

The COVID-19 pandemic has forced safety net health centers to pivot on a dime. When patients stopped going to clinics for routine health care because of shelter-in-place mandates, some started deliver…

Why should you use patient experience and satisfaction surveys for telehealth visits?
It’ll inform quality improvement efforts at your health center, benefitting both patients and providers in seve…

We’re coming to the close of our webinar series — Telehealth Technology 101 with Dan Kurywchak — aimed at answering your urgent implementation questions.

Dan has been helping organizations arou…