The best way to get better at learning from users and your colleagues is to have them “show and tell” you about what they do. You listen, capture, and learn.
- Prepare before meeting your participant by writing down things about their situation, job or life you’d like to see and understand.
- Be transparent with your participant about what you’re trying to learn. Emphasize you’d like to know how things really are, not the conventional notion of how we think things should be.
- Start out with a broad background question. “Tell me a little about yourself and how you got here.” Use what the participant says to ask more specific questions. Use, “Tell me about…” on every topic.
- Make sure you cover ground, don’t get caught on one topic too long.
- Collect things or pictures of things that support the user’s experience: references, diagrams, tools, etc.
|How to Interview Article #1||Interview Planning Worksheet|
|How to Interview Article #2||Interview Debrief Worksheet|
|Design Research 101||Interview Consent Form Template|