CCI is sharing the best of the best for achieving health equity through virtual care. We’ve synthesized 20+ years of experience to create this learning hub filled with great ideas you can start test…

This podcast is about strengthening the health and wellbeing of historically underinvested communities. Every episode offers new ideas and practical advice that you can apply today.

In this episode, we explore the world of Alternative Payment Models (APMs) in health care. APMs offer a revolutionary approach to incentivizing high-quality, cost-efficient care delivery. CCI’s own, J…

There are two sides of managing patient referrals to handle – inbound and outbound. In light of the growing need to adopt a low-touch approach that taps into technology while also leveraging workfor…

We know that provider and staff burnout is a significant challenge. Fortunately, there are some promising tools available today that harness the power of assistive artificial intelligence, or AI. Thes…

At Petaluma Health Center, the goal is not that every patient has a video visit, but that every patient gets the kind of visit that’s most appropriate for them.

For many health centers and clinics, educating a diverse patient population about digital tracking tools to monitor blood pressure is a challenge. However, learning to adapt based on patient needs is…

Using artificial intelligence (AI) chatbots for virtual chat assistance — while controlling the scope of those conversations — can improve healthcare delivery.

Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall ap…

Health centers can integrate new technology such APIs to improve their patients’ experiences before they even reach the front door. In this episode, we follow Altura Centers for Health’s campaign t…

What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients are juggling competing commitments and often face barriers that make…

Assessing patients one by one for social determinants of health (SDOH) such as housing and food access is an important yet often high-touch process conducted by health center staff. So what might a lo…

Video visits – a key component of telehealth – hold both great promise and great responsibility. For health system leaders, it’s an opportunity to deliver high quality care to more people. However…

Rolling out a new phone system can be a daunting undertaking, but West County Health Centers confirms the switch to a cloud-based system was well worth it in the long run.

What does it take for an entire network of safety net health centers to transition to a new electronic health record (EHR) system — one that captures data from every clinic and ER the patient visits…

In this episode, we dive into another health center’s digital health solution journey with remote patient monitoring (RPM) during the Covid-19 pandemic. Northeast Valley Health Corporation realized ea…

The young health tech navigators, hired from the community, help patients with language issues, culture, trust and tech literacy.

Can a more advanced patient portal improve face-to-face visits? Appointments are often so jampacked with questions, screenings, and taking notes that it’s increasingly difficult to analyze patient dat…

Want to learn how you might improve your patient’s digital literacy and digital self-sufficiency in accessing digital tools and resources?
Are you considering whether to provide tech support to pat…

What is remote patient monitoring?
In this episode, we talk with Axis Community Health about launching a digital health solution that captures and records a patient’s blood pressure data in the comfo…

Want to use real-time data to solve real-world problems? Curious about what data sources will help you understand health equity issues in your community?
CCI recently hosted a Technology Solutions Sh…

Too many asthma patients were landing in the ED for costly non-emergency care, and the staff needed a tool to figure out why.

In pre-COVID days, there was nothing like the promise of a pie party/pizza party/tamale party—pick your favorite food adventure—to get the competitive juices flowing and tempt taste buds in the wo…

Michael Scott, the fictional, bumbling regional office manager played by actor Steve Carell in the hit TV series The Office, never met a pile of paperwork he couldn’t find a way to wheedle out of ta…

Sometimes a relatively small technical adaptation can make a big difference to a clinic’s workflow, efficiency, and environmental impact — not to mention employee satisfaction and the bottom line….

In the age of Amazon, Uber, and Instacart — when services are available with a few online clicks — patients want the convenience of booking doctors’ appointments the same way.