PHASE Convening: Sharing Ideas to Accelerate Progress

Patient Activation: Hibbard – What the Evidence Shows
Patient Activation: ACE – Validity of a New Patient Engagement Measure

• Assess empanelment in your practice and identify steps to strengthen your empanelment system
• Review elements for improved population health management, including empanelment and team-based care
• Discuss effective strategies to support and engage patients to manage their BP
• Identify specific areas where your organization can better enable patients to engage as partners in their care to improve BP control
• Leave the session with at least two action steps to continue the work discussed in the workshop

Empanelment enables primary care practices to “change the game” for patients by making access to and continuity with their primary care provider (PCP) and care team possible – key ingredients for successful patient engagement.  In turn, having a defined population of focus enables the PCP and care team to provide the right care to the right patient at the right time. This leads to improved outcomes and improved patient experience – which are also key requirements in a value-based environment.

In the workshop, empanelment expert Regina Neal will review key steps for empanelment. She will also discuss common challenges – and options for solutions – to help organizations continue to pursue empanelment, which offers high value for enabling population health management by care teams.

Using a QI framework, the workshop will assess strategies that care teams can use to support and engage their panel of patients to achieve improved BP control. The session will include opportunities for participants to identify empanelment barriers and “workshop” solutions with Regina and other participants.

• Learn the fundamentals of improved care team-to-patient communications: engaging the person, empathizing with their concerns and situation, educating with clear language using proven strategies, and enlisting the patient as a partner and focus of care
• Identify the difference between biomedical tasks and communication tasks
• Practice a key patient education strategy and communication skill
• Explore ways you can take this new knowledge back to the exam room – and share with colleagues

Effective communication between members of the care team and patients yields numerous benefits — from more accurate diagnoses and more engaged patient decision making to improvements in job satisfaction and higher patient satisfaction scores.

Great! Now how do we get there?

Patient-centered communication skills are learnable. This fast-paced, research-based workshop from the Institute for Healthcare Communication will teach you these techniques and strategies – and give you a chance to practice.

• Find out why a “non-compliant” patient might really be an “inactivated” patient
• Learn how an “activated” patient with the knowledge, skills, and confidence to manage their health and health care can positively impact quality outcomes, cost, utilization, and patient experience
• Gain skills and tools your care team can use to increase your patients’ activation level for improved hypertension control
• Find out how to tailor your interventions to a patient’s activation level for optimal efficiency and effectiveness of resources

Do you struggle with compliance among your PHASE patients? This workshop will demonstrate a new way to approach these challenges: with the goal of “activating” your patients so that they have the knowledge, skills, and confidence to manage their own health and health care.

Research demonstrates that “activated” patients:

• Have lower costs and utilization
• Have increased adherence to treatment plans and medication use
• Have improved outcomes
• Use fewer resources
• Are more likely to benefit from techniques such as health coaching and Motivational Interviewing

Through case studies and hands-on exercises, this workshop will provide tools and insights that you can take back to your team to set your patients up for success—by turning them into “activated” consumers who play a more engaged role in their own health.