As a part of CCI’s Innovation Challenge, Riverside University Health System developed a system to use virtual telephone visits to improve workflow efficiency for providers and reduce inconvenient travel for patients.

Toolkit & Spotlight

Riverside developed a toolkit on the virtual telephone visit program, including guidelines and samples for developing workflow, documentation and scripts. Download the toolkit here.

To read more detail about the project, read the Innovation Spotlight.


This video, produced by Innovation Challenge coaching partner Gobee Group, interviews Riverside staff and patients to detail their positive experiences with the telephone visit system.


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