In 2012 CCI partnered with Blue Shield of California Foundation on a program to deliver high quality communications training to safety net organizations through the “Treating Patients with C.A.R.E.” curriculum by the Institute for Healthcare Communication.
This final report looks at this train-the-trainer program’s structure and successes, the challenges grantees faced in rolling out this extensive organization-wide training, and how participants are going beyond the curriculum to build a culture of communications excellence in their organizations.
Caring for someone means more than performing surgery or prescribing medicine—it can mean talking with them, comforting them, and helping them understand their condition and treatment. Today the evidence is mounting that how a clinic’s staff and providers communicate with patients can play a significant role in patient outcomes.
Click below to download the brief.