Written by: Center for Care Innovations

CCI’s patient engagement programs are built around the idea that great care requires not just on medical knowledge and efficient workflows, but empathy, clarity and understanding.

This is especially true at Asian Health Services​ (AHS), located in Oakland’s Chinatown, where the “Treating Patients with C.A.R.E.” training of CCI’s Optimizing Patient Experience and Advancing Communications Excellence programs has blossomed into a more communicative organizational culture. This video, produced for the Blue Shield of California Foundation by Micro Documentaries, explores what C.A.R.E. means and how it has improved culturally-sensitive communication at AHS.

Located in the heart of Oakland’s Chinatown, Asian Health Services (AHS) is using the “Treating Patients with C.A.R.E” model to improve the way all members of their caregiving team communicates and connect with their patients. Developed by the Institute for Healthcare Communication, the C.A.R.E. experiential communication workshop equips caregiving teams – like the one at AHS – with essential skills to enhance patient engagement.