Journey Mapping – In Action

Oct 31, 2017 • Focus Area: Innovation & Technology • Program: Catalyst

Here are some tips about how to create a journey map.

A great way to start is through storytelling and having users draw their own experience. Capture the steps of this experience and feeling words. The video continues on to show the next steps for creating a journey map.

How do I make sense of all the artifacts, conversations, and photos I collect?

Innovation & Technology

The Innovator’s Guidebook

Feb 25, 2013

The Innovator’s Guidebook was developed for health centers working with the Center for Care Innovation’s Safety Net Innovations program. It will take you through the innovation process with tec...

Innovation & Technology

Catalyst Method: Organize Project Data

Feb 20, 2018 • Center for Care Innovations

You’ll generate a lot of rich data during each phase of your project — interview notes, pictures, videos, brainstorm ideas and prototypes. Keep it organized and available.

Innovation & Technology

Catalyst Method: Analyze Qualitative Data

Oct 30, 2017

Qualitative data tells you what people experience and why. For rigorous anlaysis, organize and review your data as your collect it and look for key topics and patterns.

Innovation & Technology

Catalyst Method: Insights Hierarchy Framework

Oct 30, 2017

Project research and analysis result in a lot of valuable information for your project. Frame your opportunity by prioritizing the challenges you will address.

Innovation & Technology

Catalyst Method: Personas

Feb 20, 2018 • Center for Care Innovations

A persona is a representation of a person, typically based off user research. It characterizes their goals, needs, and interests. It helps you design for people’s real needs.

Innovation & Technology

Catalyst Method: Dimension Your Project

Oct 30, 2017

What matters to a project isn't always clear at the beginning. You'll need to research across different dimensions to understand what's really going on.

Innovation & Technology

Catalyst Method: Affinity Clustering

Oct 30, 2017

Take any large list of ideas or notes and sort them into a smaller number of separate groups. Then name the groups to create an information structure and discover themes.

Innovation & Technology

Catalyst Method: Facilitating Reflective Discussion

Oct 30, 2017

Working in teams requires facilitating critical discussion frequently among the group. Pose reflective questions, have people share more, and elicit pros, cons, and next steps.

Innovation & Technology

Journey Mapping – In Action

Oct 31, 2017

Here are some tips about how to create a journey map.

Innovation & Technology

Catalyst Method: Journey Mapping

Oct 30, 2017

To see if you understand a user’s journey, create a diagram representing the distinct activities within their experience. This is a foundation for many useful analyses.

Innovation & Technology

Catalyst Method: Empathy Mapping

Oct 30, 2017

Empathy for a user’s experience is at the heart of creating meaningful solutions. An empathy map helps your team articulate the user’s perspective.

Innovation & Technology

Catalyst Method: 2×2 Matrix

Oct 27, 2017

Find two dimensions and plot elements on a simple chart to show patterns or gaps in the information. Use it to make a case for targeting an area with ideas or to shift strategy.

Journey Mapping – In Action

How do I make sense of all the artifacts, conversations, and photos I collect?

The Innovator’s Guidebook

Catalyst Method: Organize Project Data

Catalyst Method: Analyze Qualitative Data

Catalyst Method: Insights Hierarchy Framework

Catalyst Method: Personas

Catalyst Method: Dimension Your Project

Catalyst Method: Affinity Clustering

Catalyst Method: Facilitating Reflective Discussion

Journey Mapping – In Action

Catalyst Method: Journey Mapping

Catalyst Method: Empathy Mapping

Catalyst Method: 2×2 Matrix

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