Ever wondered how to talk to colleagues or patients about data without scaring them off, or making them mad? Eager for some fresh ideas to help you achieve common purpose to drive improvements?

As part of the November 16, 2017 PHASE in-person convening, Improvement Advisor Hunter Gatewood covered the hard and soft science of data. Employing visual facilitation (i.e., pictures not PowerPoint) and a practical approach to PHASE data, this workshop provided participants with new data sharing tricks to take back to their organizations.

Workshop Objectives

  • Describe the three uses of data and what they mean for improvement work
  • Model the change agent’s ideal mindset and the first minute of an improvement discussion
  • List three things to try in future data-supported improvement discussions
  • Know a good run chart-style data display when you see one

Workshop Resources

Tips Communicating with Quality Data
Run Chart Rules
Run Charts Article
Run Chart Examples


Workshop Speakers

Hunter Gatewood, LCSW
Improvement Advisor, Signal Key Consulting

Hunter Gatewood is a social worker, educator and consultant who specializes in the intersection of quality improvement methods, management skills, and personal leadership. Through creative design of improvement initiatives and learning networks, Hunter helps people at all levels in organizations build a learning culture, make measurable improvement in their work, and change the lives of people they serve for the better.

Clients of his company Signal Key Consulting include primary care health centers, hospitals, health plans, medical groups, behavioral health agencies, grant-makers, an elementary school, and a high school. Before working as a consultant, Hunter was Director of Health Improvement at San Francisco Health Plan and managed learning collaboratives for the California Health Care Safety Net Institute. His clinical experience includes social work and community case management for patients with high care needs.



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