Written by: Center for Care Innovations

In this webinar, Christi Zuber of Aspen Labs, and Dana Ragouzeos, of the California College of the Arts, review journey mapping as a tool to better understand the experience of someone you are working with or for, such as patients, community partners, colleagues, etc.


Individuals looking to enhance the way they work with stakeholders, through gaining empathy for the stakeholder experience.

Download Slides

Related Resources:

Journey Mapping Method Overview
Journey Mapping Printable Template
Mural: Online Tool for Sticky Note Activities



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