In this webinar, Christi Zuber of Aspen Labs, and Dana Ragouzeos, of the California College of the Arts, review journey mapping as a tool to better understand the experience of someone you are working with or for, such as patients, community partners, colleagues, etc.
WHO SHOULD WATCH THIS WEBINAR?
Individuals looking to enhance the way they work with stakeholders, through gaining empathy for the stakeholder experience.
Related Resources:
| Journey Mapping Method Overview |
| Journey Mapping Printable Template |
| Mural: Online Tool for Sticky Note Activities |
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