Written by: Ray Pedden

This infographic gives you a tour through West County Health Centers’ waiting room concierge pilot.

In this pilot, West County Health Centers led a focused effort to understand the problem of poor patient experience in their waiting rooms. The idea is that a waiting room concierge could improve patient experience.

This is part of an infographics series highlighting three innovations tested by the Innovation Hubs. See related resources for infographics about San Francisco Department of Public Health’s TickiT® pilot to improve patient experience surveys and San Mateo Medical Center’s 22otters pilot for reducing colonoscopy no-shows.

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