Written by: Ray Pedden

This infographic dives into the 22otters solution for reducing colonoscopy no-shows that was piloted by San Mateo Medical Center.

In this pilot, San Mateo Medical Center set out to address the problem with their colonoscopy no-show and cancellation rates. They partnered with 22otters, a mobile, multi-lingual platform with back-up Interactive Voice Response (IVR) to keep patients on top of their prep for colonoscopy visits.

This is part of an infographics series highlighting three innovations tested by the Innovation Hubs. See related resources for infographics about West County Health Centers’ waiting-room concierge pilot and San Francisco Department of Public Health’s pilot of TickiT® to improve patient experience surveys.

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