CHIC Technology Pilots
Funded Projects | Technology Pilot Resources | Case Study Deliverable | Application Process
Funded Projects | Technology Pilot Resources | Case Study Deliverable | Application Process
Read about each CHIC team’s project!
Restructuring their care team model by leveraging virtual tools and creating new access points to care. Support providers to work remotely.
Problem: Call volume, wait times, inefficient follow-up and triage, virtual care teams, patient and staff satisfaction.
Technology: Skype, Doxy.me, and internally developed applications. Will leverage web-based application for patient scheduling & online forms.
Contribution: Demonstrate and share how care team model can evolve with virtual tools to improve efficiency & satisfaction.
Develop a Denver-wide digital front door for youth and young adults to access resources and support when they need it.
Problem: People are not getting their mental health needs met when the need it. Need new ways of connecting people to care.
Technology: Partner with Grit Digital and leverage @You platform. Co-designed self-service platform that can be leveraged across Denver.
Contribution: Learn about how to co-develop a community-wide solution (app, website) with a few technology partners. Build a tool that can be leveraged by greater Denver area.
Develop a customer-centered digital front door for treatment and provide options for in-person or telehealth. Build the foundation to integrate other applications.
Problem: Call center is not an effective way for patients to communicate with health system. Need additional access points to improve patient-provider communication.
Technology: Leverage Athena Health EMR and associated applications to improve on-line check-in, forms, and effective triaging.
Contribution: Use COVID moment to more effectively leverage features of patient portal to engage patients and providers to improve communication and access points.
Develop a more effective system for communicating with patients to improve access by leveraging virtual care tools (with the portal at the center).
Problem: Call center is not an effective way for patients to communicate with health system. Need additional access points to improve patient-provider communication.
Technology: Leverage Athena Health EMR and associated applications to improve on-line check-in, forms, and effective triaging.
Contribution: Use COVID moment to more effectively leverage features of patient portal to engage patients and providers to improve communication and access points.
Build telehealth capabilities and virtual access points through partnership with new robust virtual care vendor.
Problem: Patients need new virtual access points and improved communication with the health care system.
Technology: Partner with OhMD, a texting and telehealth platform to provide messaging, video visit, chats and ways to complete forms. Integrates with EMR.
Contribution: Learn about how an external vendor can provide a cohesive solution for building a cohesive virtual solution in rural environment.
Partner with technology vendor to advance Key Performance Indicators for RAE contracts. Effectively reach patients who are assigned but not seen.
Problem: Difficulty in reach patients who have been assigned but not seen by providers. Not meeting key KPI’s and not receiving full incentives from partner RAE’s.
Technology: Partner with Care Cognitics patient management platform to enable outreach, virtual care and building analytics capabilities.
Contribution: Demonstrate how partnership with technology vendor can advance performance on key KPI’s and improving value-based payment performance.
Leverage technology partnership to redesign care delivery model for patients at highest risk for suicide.
Problem: Challenging to manage high risk patients using traditional care methodologies in an outpatient setting. Difficult to keep patients engaged.
Technology: Partner with Vivify Health, a Remote Patient Monitoring Platform to develop defined clinical protocols and manage patients remotely.
Contribution: Demonstrate how a partnership with RPM company can create a new care delivery model that keeps patients engaged in care.
As you get ready to launch your pilot journey, don’t forget about these resources — provided to you through CHIC — that you can take advantage of.
SOLVE is a team of applied researchers based in San Francisco’s safety net healthcare system. We’ve partnered with SOLVE to provide your teams with metrics and evaluation support for your technology pilots. You may reach out to them with questions or for a follow-up consultation.
We are always here to provide a sounding board and feedback to your pilot design and help troubleshoot issues you run into during the pilot process. Reach out to CCI to schedule a time to meet. Please describe what you’d like to speak about and copy anyone who should be invited to the meeting.
We’ve distilled the best of the lessons learned from our California program to create the Technology Pilot Toolkit, an overview of the technology pilot life cycle accompanied by a set of supportive resources.
Another great similar resource is the AMA’s Digital Health Technology Implementation Playbook, focused specifically on Telehealth implementation.
Finally, don’t forget about the CHIC Tech Hub Library, where you can access past case studies and spotlights to learn from.
As the final report for the Seed Funding grant, you will complete and submit this case study template to the CCI team summarizing your tech pilot process and outcomes.
The Case Study Template is the backbone for your Case Study Narrative – a public facing article about your pilot project. We discussed the Case Study and recommendations for completing it in detail on the June 2 Webinar:
How to complete and submit your case study:
Quick Links to Case Study Resources:
**The seed funding proposal deadline has passed. The information below is for reference.**
Seed funding requests should be submitted by (or with the approval of) CHIC Hub team leads.
Please see the application components below.
** UPDATED FOR COVID-19**
CCI Team: Veenu, Juliane, Ray, Angela, Kathleen
Awards will be made based on soundness of project proposals and budgets. Given the global COVID-19 pandemic, we shared updates about budget flexibility and proposal review criteria on the April 7 community call. For the full discussion, view recording or download slides from that meeting.
The updated criteria include:
Your seed funding application will consist of three documents. We’ve packaged up these three templates and made them downloadable here.
The pilot project charter outlines the who, what, and why of your project. The charter will help you communicate about your project and document the narrative when you are reflecting on your pilot experience.
Also, while not part of the proposal, please reference the Case Study template to understand what you will be working towards documenting by the end of your pilot.
The budget will help us understand how you are planning to spend the money and guide our funding decision. You may request up to $75K, though we may not fund the full amount budgeted depending on your plan. You may include budget for staff time.
As part of this metrics plan submission, you should consult with the SOLVE team. We’ve provided a template here, but you can create and submit any equivalent metrics plan that works for your organization.