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Connected Care Accelerator

When COVID-19 drastically reduced in-person health care, safety-net providers turned to telehealth to continue serving their patients.

This presentation, featuring CCI's Alexis Wielunski and Diana Camacho from the California Health Care Foundation, highlights insights from the dramatic transition 45 health centers completed as participants in the Connected Care Accelerator, a program designed to support telehealth implementation and equity. It features data on trends and variation in telehealth use and modality, successful strategies used to address patients’ needs, and the different telehealth care models implemented by safety-net providers. "Making Telehealth Work: Insights from the California Safety Net" debuted at CCALAC's 3rd Annual Health IT summit.  Click the video below to watch their 45 minute presentation, which includes tips and practical tools to support telehealth implementation in safety net settings.
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Making Telehealth Work: Insights from the California Safety Net

January 18, 2023
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By Jaclyn Lau
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When COVID-19 drastically reduced in-person health care, safety-net providers turned to telehealth to continue serving their patients.
This presentation, featuring CCI’s Alexis Wielunski and Diana C…

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Audio and Video Visits Soared During the Pandemic in CCI Telehealth Program: Reports

July 12, 2022
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By Diana Hembree
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The Connected Care Accelerator expanded telehealth in 45 California clinics during the pandemic.

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Virtual Care Literature Review

February 9, 2022
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By Kendra Chaikind
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The COVID-19 pandemic upended the way California delivers health care. Telehealth has become crucial to improving access to care as well as health equity – fair, just, and inclusive opportunities fo…

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Telehealth During the Pandemic and Beyond: Lessons and Tools from California Safety-Net Organizations

January 27, 2022
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By Kendra Chaikind
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The COVID-19 pandemic upended the way California delivers health care, as many providers rapidly pivoted from in-person visits to telehealth. This shift has been transformational in ensuring access to…

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Telehealth Scheduling Guide

January 18, 2022
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By Kendra Chaikind
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This guide aims to help frontline staff, schedulers, and care team members determine if a patient’s needs can be addressed with a virtual visit.

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Driver Diagram: Delivering High-Quality Video Visits

January 14, 2022
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By Kendra Chaikind
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We chose to use the “driver diagram” structure to help organize what we learned to be the most important levers to achieve our goal of equitable virtual care. This structure provides a simple visu…

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Keys to Flipping Telehealth Appointments From Phone Calls to Video Visits

December 21, 2021
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By Diana Hembree
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Many safety net clinics want to start transitioning their patients from phone calls to video visits. But are they asking the right questions?

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Bringing Behavioral Health Into the Virtual Care Team

December 17, 2021
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By Diana Hembree
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Uniting behavioral and medical health care personnel in a Zoom Clinic resulted in greater collaboration.

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Finally: A Digital Fix to Filling Out Forms

December 17, 2021
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By Diana Hembree
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During the pandemic, seeking verbal consent for virtual care became overwhelming. Enter online intake forms, which patients can complete from any device

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