Written by: Center for Care Innovations

On November 5, the Sustainable Models of Telehealth in the Safety Net Learning Community gathered to:

  • explore models of billing, contracting and reimbursement for telehealth
  • network with peers, including sharing best practices for implementing telehealth at health centers
  • meet with the health plans to learn updates and to discuss successes, challenges, and possible resolution
  • hear updates from the program evaluators, including how you can support the evaluation
  • engage in an interactive session on effectively communicating about your telehealth program

WORKSHOP materials

Telehealth Workshop – Slide Deck
Inspiring Change Through Storytelling Slides
Speaker Bios


Models of Contracting & Reimbursement

CTRC Reimbursement Guide
Infographic: Questions to ask a Specialist Before Contracting
CTRC Sustainability WorksheetClinic Sustainability Spreadsheet samples showing start-up and established phases:


Payer Reimbursement Policies

CA Health & Wellness Telehealth Policy 2018
Partnership Health Plan Billing Policy


Telehealth Workflow Diagrams

Clinicas de Salud del Pueblo: Telepsychiatry Future State
Clinicas de Salud del Pueblo Workflow Recommendations
Shasta Community Health: Telemedicine Current State
West County Health Centers: Telemedicine Current State
Chapa-De and Riverside Indian Health Telehealth Workflow




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