Written by: Center for Care Innovations

We always talk about being patient-centered, but has anyone ever asked the patient? Here’s your chance to hear from patient advisors themselves.

Beatrice Huang, a clinical research coordinator at the Center for Excellence in Primary Care at UCSF, facilitates the talk. She supports Dr. Anjana Sharma’s research focusing on patient engagement within quality improvement activities. Hosted in partnership with the UCSF Center for Excellence in Primary Care (CEPC), with support from Blue Shield of California Foundation, this webinar is part of an ongoing series on patient engagement. It follows the success of our Facilitating Care Integration webinar series.

Who should watch this webinar?

Clinics looking to start, develop, or revamp a Patient Advisory Council

Our big takeaways:

  1. Patient advisors don’t need special training. The best orientation is to just start brainstorming solutions to the problems they see in the clinic.
  2. Stop the medical jargon! Clearer, everyday language will help patients better understand the day- to-day responsibilities of your staff.
  3. Trust is key. You must be willing to talk openly about clinic dilemmas and headaches.

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