Jill Rees shares how to create connection with those you serve or work with. By connecting with people, you hear more authentic stories and get to the “why” behind their answers.
Jill advises us to sit down, be real and listen patiently to receive thoughtful and authentic stories from others.
In this video
00:00:00 Welcome to the Peer Workshop
00:00:38 Chris sets context for our discussion today
00:03:42 Jill introduces herself
00:05:33 Why is building rapport so important in this work?
00:07:34 How do you know if you’re not connecting?
00:08:50 How do you get started with building rapport?
00:13:08 Taking the time even if you don’t have any
00:15:33 Can you apply this to working with staff?
00:17:25 And working this way is fun! It’s meaningful!
00:17:46 We are hard-wired for connection – that’s why its called human-centered design
00:18:23 When we’re asking questions of others —it’s an experience for them.
00:19:28 Stay transparent, honest & curious.
00:21:13 Wait through the magical pause to let them think about an answer
00:23:52 How to deepen the conversation – “tell me more about that…”
00:24:28 Practice this at the dinner table or with a colleague!
00:27:01 Michael asks about interviewing others who are not like ourselves
00:28:35 The importance of humility and a participatory approach
00:33:28 When coaching others – should we script their interviews? Tell them what to say?
00:36:13 Wendy asks about connecting while using intake forms and entering data
00:43:05 Emma shares what they have been doing to connect with their clients
00:45:19 Considering how we might understand and rethink our “data collection”
00:48:24 Please share how you are more effectively deploying intake or SDOH surveys
