Written by: Center for Care Innovations

At the heart of the patient experience is good provider communication. From patient satisfaction to physician happiness—as well as actual health outcomes—how clinicians communicate with patients in the exam room can impact every critical aspect of our healthcare system.

CCI, in partnership with Blue Shield of California Foundation, is launching a new patient engagement initiative focused on giving providers training and strategies — from agenda setting to a unique take on empathy — to make exam room interactions more effective and productive. Using a model developed by Dr. Richard Frankel, an internationally recognized expert on clinician-patient communication, this program builds on our communication training programs by going deeper into the relationships patients have with their clinical care providers.

The New Agenda is a multi-pronged effort that combines onsite learning sessions, coaching and webinars. These tools will allow clinic organizations to engage with the curriculum through a cohort of 2-3 clinicians, and subsequently build a plan to spread these skills and sustain gains beyond the duration of the grant. Successful applicants will receive a $25,000 grant to support the implementation of this program. Applications are due December 11, 2015.

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