As a program manager, Kathleen helps strengthen the health and well-being of underserved communities by leading initiatives that build capacity through human-centered design, multi-sector partnerships and care delivery transformation. She helps lead a range of programs within CCI’s Innovation & Design Thinking and Community-Centered Care focus areas, including our award-winning Catalyst program.
Kathleen came to CCI with more than six years of experience working in the health care safety net. She has a longstanding commitment to serving and addressing upstream factors that adversely affect the health and equity of communities. She’s served in a variety of capacities — program manager, facilitator, consultant, and trainer. Prior to CCI, Kathleen worked at a federally qualified health center in the North Bay where she oversaw the innovation portfolio. There, she used design and systems thinking methodologies along with process improvement to help problem solve and respond to the ever-evolving needs of the community. Some of her most notable work includes implementing a transportation solution that gave patients rides to and from their appointments, responding to homelessness using geo-mapping, convening and co-creating solutions with local organizations and public health agencies to address the local opioid epidemic, and addressing patients’ social needs with an online social service referral platform.
Kathleen earned her bachelor’s degree in multicultural studies at Sonoma State University and a master’s degree in healthcare administration with emphasis on management and change at California State University, East Bay. Outside of work, Kathleen enjoys spending quality time with her family and friends, attending meditation circles, working out (especially on the elliptical machine), and trying new cuisines with her husband.