Written by: Center for Care Innovations

The Community Health Center Network (CHCN) is a non-profit Medi-Cal managed care organization which provides business administrative support to the eight federally qualified community health centers that comprise the Alameda Health Consortium.

As part of its work, CHCN provides technical support to help member clinics improve Healthcare Effectiveness Data and Information Set, or HEDIS, outcomes. HEDIS  is a tool developed and maintained by the National Committee for Quality Assurance (NCQA). HEDIS is a set of standardized performance measures that track how effectively health plans provide patient services and care. HEDIS measures affect a health center’s bottomline, since better measures mean higher reimbursement.

Video produced by Rosie Chu at Community Health Center Network

CHCN and member health centers track many types of HEDIS measures, and different health centers in the network consistently get better results in some areas than in others. With support from the Technology Hub, CHCN staff organized an information-sharing conference, which they dubbed “HEDIS Palooza: A Quality Workshop,” to bring member health centers together to share successes and best practices and learn from each other.