Easing the Tension: Navigating the Transactional and the Relational in Community Health

A Resilient Beginnings 2024 gathering

Date: Friday, May 3, 2024 
Time: 9:30am to 1:00pm
Location: CHORI Library
5700 Martin Luther King Jr. Way, Oakland, CA 94609 (Google Maps)



The transactional aspects of healthcare (e.g., finance and reimbursements, regulatory mandates, accreditation, compliance, legal, etc.) is often seemingly at odds with the relational aspects (e.g., patient-provider relationships, reflective space, upholding dignity, screening and response, etc.). This session will explore how to navigate the tension between these two necessary aspects of our work. Participants will be able to apply their learnings to more fully integrate and sustain their organization’s Resilient Beginning efforts.

*Please note our updated COVID precautions below.


One senior leader and one Resilient Beginnings champion from each of the clinics participating in Resilient Beginnings 2024.

  • The senior leader should be an executive such as the Chief Medical Officer, Chief Operation Officer, Chief Behavioral Health Officer, Chief Executive Officer, or their equivalents.
  • For very large health systems (such as county health systems or large federally qualified health centers with more than 60,000 unduplicated patients annually), a senior director such as the Chair of Pediatrics, a Medical Director, or their equivalents may attend instead of an executive.
  • The champion should ideally be someone who has been highly involved in the organization’s Resilient Beginnings efforts.


Ken Epstein, PhD, LCSW 

Ken Epstein works as a consultant helping individuals, couples, families, organizations, and communities repair, heal, and promote collaborative culture change by improving everyday practices, organizational structures, and focusing on workforce development through direct practice, planning, teaching, and facilitation. 

⭐️ Recent related articles / resources featuring Ken:

Dayna Long Dayna Long, MD, FAAP 

Dayna Long is a pediatrician with special interests in community health and engagement, and in promoting equity in health care. In her practice, she loves supporting parents and caregivers, and her patients fill her with inspiration and awe. Her goal is to enable all children to be as healthy as possible by eliminating the inequities that lead to poor health outcomes for many families and young children. 

Dr. Long’s research and advocacy examines ways to make communities healthier, such as shifting traditional health care practices to team-based models focused on prevention. 

She earned her medical degree from the George Washington University School of Medicine and Health Sciences. At UCSF Benioff Children’s Hospital Oakland, she completed a residency in pediatrics and a fellowship in infectious diseases. Dr. Long has additional training in incorporating cultural humility into patient care. 

⭐️ Recent related articles / resources featuring Dayna:



Register Below

Contact Isabella Chavez for more information or questions about registration. 



Please do not attend the event if you are feeling unwell. We will provide masks, COVID tests, and hand sanitizer during the event to use as needed. Color-coded accessories will be provided to signal social distancing preferences. Please refer to CDC Guidelines for additional information about COVID-19 protocols.

We will continue to monitor all conditions related to COVID-19 between now and the start of the gathering and may revise health screening protocols at our discretion. We will inform you of any such changes so you can properly plan ahead. Please let us know if you have any questions.


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