Tuesday, NOVEMBER 17, 12:30Pm-2:00PM (PDT)


We know that relationships are central to healing and that staff and providers can be part of the healing process for their patients. But listening to stories of traumas and constantly offering empathy and engaging in compassionate dialogue can be taxing, especially in this moment where staff and providers are burdened with so many competing demands at work and at home.

Starting any new initiative like ACEs screening and response can be a challenge, but that challenge has been exacerbated in this stressful context of 2020, with COVID-19, California’s wildfires, continued racial injustices, tensions over the elections, and all of the other impacts being absorbed by the safety net health care system. Through this session, we hope to explore and shed light on the root causes of burnout, vicarious trauma, and limited bandwidth. We hope to provide insight into these challenges, and also create a space to discuss and brainstorm together how we can move this impactful and important work forward while also supporting staff and provider wellbeing.

The overall goal of these virtual sessions is to bring the CALQIC teams together to explore foundational content connected to the TRIADS framework, create opportunities to share successes and challenges among peers, and troubleshoot with the support of the CALQIC coaches and their peers. By the end of this specific session, teams will have:

  • Gained understanding of ways to identify and address vicarious trauma and burnout at the individual, organizational, and structural level in order to increase the likelihood of screening, treating, and healing of ACEs in this unique moment.
  • Heard from peers about strategies to mitigate vicarious trauma and burnout and support staff wellbeing.
  • Identified one new idea related to supporting staff wellbeing in the context of ACEs screening and response to test out and share back in December.

Who should attend this webinar?

Please make sure that your core team members are registered. Organizations are able to register up to 8 individuals. If you are interested in having more team members attend, please contact Nikki Navarrete.

virtual event reminders:

  • All sessions will start and end promptly on time.
  • If possible, connect with a webcam on your computer in a quiet place to ensure the best learning experience and interaction with others. If you don’t have a webcam, check in with your coach and we can see if we can get you one.
  • Be prepared to participate and connect! Voice and camera will be activated for all participants. Upon entry, all participants will be on mute. Please unmute yourself if you have a question during the session. We will use the Zoom functions (polls, breakout groups, chatbox, etc.).
  • Complete the post-meeting evaluation and provide feedback on what you enjoyed and how we can improve the virtual meetings. Doing virtual sessions like this is still new to us and we are always looking to improve!
  • Get help if you need it! If you have any technical questions or experience any difficulty connecting to the Zoom meeting, please reach out to [email protected]