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Spreading Solutions that Work

This case study was prepared by Kristene Cristobal of Cristobal Consulting, contracted evaluator for the Spreading Solutions That Work program.

When patients visit providers, the experience can be hampered by the use of the electronic health record, whether it’s difficult to use, time consuming, or hinders the clinical documentation process.

At the same time, primary care provider burnout is being driven by the demands of documentation, as clinicians spend extra hours each night writing notes instead of spending time with their families. The result in low satisfaction and high turnover. Medical scribes are a promising way to help providers focus on their interactions with patients and increase joy in work. An estimated one in five practices with an electronic health record (EHR) currently use scribes.     Hill Country Health and Wellness Center struggled with retaining providers in their rural location. At the same time, providers spent eight to ten hours completing documentation from patient visits in the evenings and on weekends. To improve retention, recruitment, and provider satisfaction, the team piloted medical scribes with three providers at a satellite site in Redding, Calif. They  are now spreading the program to four more providers at its main site in Round Mountain, Calif.
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Case Study: Medical Scribes Improve Provider Satisfaction in Rural California

September 7, 2018
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By Kendra Chaikind
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To improve retention, recruitment, and provider satisfaction, Hill Country Health and Wellness Center piloted medical scribes.

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Case Study: Boosting Productivity with Medical Scribes

September 7, 2018
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By Kendra Chaikind
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This case study was prepared by Kristene Cristobal of Cristobal Consulting, contracted evaluator for the Spreading Solutions That Work program.
When patients visit providers, the experience can be ha…

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Case Study: Group Visits Increase Awareness of Advance Care Planning

September 6, 2018
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By Kendra Chaikind
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Olive View-UCLA Medical Center improved the frequency and quality of the advance care planning conversations by using a group visit model.

group visit
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Case Study: Group Visits Improve Diabetes Self-Management

September 5, 2018
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By Kendra Chaikind
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East Valley Community Health Center implemented diabetes group visits to improve their patients’ health and health care.

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It Starts and Ends with People

May 23, 2018
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By Kendra Chaikind
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People are using behavior change theory and might not even realize it.

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Creating Effective Improvement Teams

May 9, 2018
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By Jaclyn Lau
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One major barrier to implementing, spreading and sustaining change is insufficient attention to the teamwork required to make organizational improvements.

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Spreading Solutions That Work 2018 Program Kickoff Webinar

March 14, 2018
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By Jaclyn Lau
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CCI hosts a kickoff webinar for organizations participating in the new Spreading Solutions That Work program.

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Spreading Solutions That Work 2018 Informational Webinar

November 17, 2017
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By Kendra Chaikind
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We provide an overview of the Request for Applications for the 2018 Spreading Solutions That Work program.

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Patient Portal: Spanish Language Options 2017

October 12, 2017
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By Orbit Media
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This session was focused on creating workarounds for implementing Spanish language patient portals.

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