Alexis Wielunski
In this time of COVID-19, safety net providers are looking for solutions for providing care without requiring patients to physically go into the clinic. Many are switching their scheduled in-person visits to telephone or video visits.
Below are some sample workflows and guidance for how clinics are making this transition:
NextGen Phone Visit Workflow
This workflow is used by an FQHC that uses NextGen to transfer in person visits to telephone visits. It includes roles and responsibilities for all staff for each step.
Download Workflow
eClinicalWorks Remote Visit (Video and Phone) Workflow
This workflow is used by an FQHC that uses eClinicalWorks to transfer in person visits to video or telephone visits.
Download Workflow
San Francisco Health Network Workflows and How-To Videos
UCSF Center for Vulnerable Populations has gathered resources to help patients who may have limited digital literacy or limited English proficiency in using video visits. This includes real examples of workflows and multi-lingual how-to videos used in the San Francisco Health Network.
Check It Out
How to Access Video Conferencing Software
Guidance from Partnership Health Plan on telephone and video visiting, including how to access video conferencing software.
Download Guide
How to Educate Patients About Telehealth
Borrego Health has created a great webpage to educate patients about teleheath.
Check It Out
Clinics are using a number of video conferencing platforms to move from in-person appointments to telephone or video visits. The software they're using includes:
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