Written by: Center for Care Innovations

How might we leverage unanticipated vacancies in provider schedules to meet the same-day acute needs of our patients?

To solve this problem, Open Door Community Centers is piloting a same-day appointment waitlist for patients with acute care needs. The waitlist allows staff to immediately fill scheduling holes when no-shows and late cancellations crop up. Learn more about the pilot ›

The project team developed a number of tools to execute this idea.This script is used by front desk staff and a triage RN when communicating with patients about the option of being added to a same-day waitlist.

Download the Waitlist Call Script