Written by: Center for Care Innovations

How might we leverage unanticipated vacancies in provider schedules to meet the same-day acute needs of our patients?

To solve this problem, Open Door Community Centers is piloting a same-day appointment waitlist for patients with acute care needs. The waitlist allows staff to immediately fill scheduling holes when no-shows and late cancellations crop up. Learn more about the pilot ›

The project team developed a number of tools to execute this idea. This guide is used by front desk/phone staff to assess patient needs and whether or not they are medically acute in nature. This tool was developed prior to the patient waitlist pilot, but was important in the execution of the developed workflows.

Download the Acute Care Visit Guide