Written by: Center for Care Innovations

Debra Rosen, RN, Northeast Valley Health Corporation, and Dr. Mychi Nguyen and Julia Liou from Asian Health Services share stories about implementing a communication training program. These stories include how they engaged patients and families, how they leveraged community resources, how to drive change through practice-based teams, and how they strengthened communications skills.

This webinar was held on March 31, 2015 for the ACE Academy, a virtual learning series on the essential components of building and sustaining a culture of communication excellence in a healthcare organization. The ACE Academy is intended to provide ongoing learning opportunities for ACE Initiative grantees, as well as other healthcare organizations that have implemented communication training programs in their organizations.

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