PHASE Learning Community Convening: Engaging Patients as Active Partners

Twice a year, Kaiser Permanente and the Center for Care Innovations bring together the 18 teams involved in the PHASE program for an in-person convening of the 2017-2019 PHASE learning community. The three broad objectives for our convenings: knowledge dissemination, skill building, and peer sharing.

Read on for more information on the convening. We look forward to seeing all of you in Oakland on June 11!

Event & Travel Logistics
Explore the Day’s Content

(Download Agenda)

Event Logistics

Date and Time

June 11, 2019, 8:30 a.m. – 4:00 p.m.


International Ballroom, Building 4 at the Hilton Oakland Airport Hotel, 1 Hegenberger Road, Oakland, CA 94621

Hotel Information

We have reserved a small block of rooms at the Hilton Oakland Airport. Rates are $180 per night + applicable taxes.

You may also call Hilton Reservations at 510-635-5000 and use the booking code CCI to reserve the group rate.

Reserve your room(s) by May 27.

Who Should Attend 

Each organization is expected to send three to five team members. Recommended roles include:

  • The day-to-day PHASE team lead
  • Patient advisors
  • Community health workers and other front line staff working with patients with hypertension or diabetes
  • The PHASE clinical champion
  • Quality, Medical, and Nursing Directors
  • Data analysts
  • PHASE champions who have been invited by their participating consortia

Parking & Transportation

For a map & directions, click here. Parking at the hotel is $12 per day. The hotel is located nearby the Oakland Airport and two miles from the BART system; the closest BART stop is Oakland Coliseum.

Event Content



The agenda is now available here. 


You have the opportunity to attend one skill building workshop during the session. Please see descriptions below and indicate your 1st and 2nd choices during registration:

Workshop 1: Engaging Patients in Self-Management

Presenters: Kate Lorig, Dr.P.H. and Virginia González, MPH, Self-Management Resource Center

Workshop Description:  Patient self-management programs help people and their caregivers manage symptoms, improve quality of life, and reduce healthcare costs. In this workshop, participants will learn how to integrate or partner with evidence-based self-management programs for patients with hypertension and diabetes.

Suggested Audience:  Program managers/directors and care team members focused on chronic disease management


PresentersDiana Nguyen, Center for Care Innovations and Jennifer Covin, MPH, Health Quality Partners

Workshop Description:  Human-centered design (HCD, or design thinking) is an approach to problem solving that is rooted in understanding people’s needs and experiences. This workshop will provide an introduction to the practice of “co-design,” wherein the stakeholders affected by the problem – patients in this case – play a pivotal role in co-creating services, programs, and improvement efforts. Participants will learn about examples of how safety net providers have successfully used HCD to co-design with patients, including co-designing a Self-Measured Blood Pressure program.

Suggested Audience:  Beginner or new to Human-Centered Design

Workshop 3: Change Ideas for Patient Engagement

Presenter: Denise Armstorff, Performance Improvement Expert, Master Coach, & Trainer

Workshop Description: In this workshop, participants will develop the plans to tests of change ideas for patient engagement in their PHASE projects.  Individuals participating in this workshop will have selected an idea, developed the plan portion of a PDSA, and considered multiple iterations of the test.

Intended Audience:  PHASE team leads, QI team members, and others wanting a QI introduction or refresher. *It is recommended that each PHASE team sends at least one person to this workshop*

Guest Speakers

Judith Hibbard, PhD, MPH

Judith Hibbard is a Research Professor and Professor Emerita at the University of Oregon. She is a health services researcher who has focused her work on consumer choices and behavior in health care. Dr. Hibbard is the lead author of the Patient Activation Measure (PAM).

She is the author of over 160 peer-reviewed publications and is a recognized international expert on patient behavior in health.

She holds a masters degree in Public Health from UCLA and her doctoral degree is from the School of Public Health at the University of California at Berkeley.