This webinar held for CCI’s Telehealth program is presented by Coleman Associates and discusses reducing no show rates for telehealth visits. This is the second of a three part webinar series. Click here to watch the first webinar in the series.

Due to technical problems, the recording of this webinar begins several minutes into the webinar. We began the webinar by discussing reflections on the Second Assignment, which was to 1. Complete Confirmation Calls until you get Hard Confirms, 2. Use the Go Deep Play, and 3. Complete two Mystery Shopper Calls.