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virtual care

Video visits, a component of telehealth, holds both great promise and great responsibility. For health system leaders, it's an opportunity to deliver high quality care to more people. At the same time, if we're not intentional about implementing this service, we risk exacerbating the existing health disparities in our communities. How might we expand access to video visits?  We’ve found several practices expanding telehealth video to enhance virtual care service lines, improving the provision of virtual care for providers and patients like. We look forward to sharing these these lessons and promising practices with you.  This guidebook, powered by the California Health Care Foundation, is designed for individuals and clinics who currently offer virtual care services and are looking to expand access to video visits. Within the guidebook, we'll introduce you to telehealth experts and tools from the field. We'll help you identify provider-and patient-centered innovations that can be integrated across care delivery pathways. And together, we can begin to reimagine and restructure health care systems.  As we're on our own journey to becoming a healing organization and continue our collective learning journey, we create spaciousness for deep reflection; we want to ensure our language-- verbal and written-- truly reflects our values. Some of the materials in this guide were created at various points in our history, and this guidebook may take new forms in the future. While we trust these resources are valuable, consider some snapshots in time, and that the language in some tools may not best reflect the learnings, humility, and the ways we have grown and changed as a collective expanding access to telehealth and virtual care.

Download the Guidebook

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Accessible Video Visits Guidebook

December 21, 2023
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By rina
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Video visits, a component of telehealth, holds both great promise and great responsibility. For health system leaders, it’s an opportunity to deliver high quality care to more people. At the same time…

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Listen: Taking the Hassle Out of Telehealth – Patient-Initiated Connection with Providers

April 13, 2023
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By Weslei Gabrillo
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At Petaluma Health Center, the goal is not that every patient has a video visit, but that every patient gets the kind of visit that’s most appropriate for them.

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One Wide-Ranging Health Center Brings Teleheath to Three Western States

October 27, 2022
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By Diana Hembree
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Tri-State leaders say telehealth needs to be seen as easy, smooth, and seamless to get all parties on board.

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“Healing the Whole Person”: Telehealth and Addiction Treatment in Orange County

October 17, 2022
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By Diana Hembree
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Orange County, California has relatively high rates of opioid overdose compared with its surrounding counties and the rest of California. KCS Health Center, a local safety net clinic, was determined t…

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Removing Barriers to Health Care: Denver Health Boosts Telehealth Visits By Hiring Patient Navigators and “Trans-Creating” in Multiple Languages 

October 5, 2022
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By Diana Hembree
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How Denver Health improved telehealth equity for its 55,000 patients who speak a language other than English.

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Audio and Video Visits Soared During the Pandemic in CCI Telehealth Program: Reports

July 12, 2022
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By Diana Hembree
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The Connected Care Accelerator expanded telehealth in 45 California clinics during the pandemic.

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Remote Patient Monitoring & Wireless Tech Pair Up To Help Manage Chronic Conditions

December 16, 2021
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By Diana Hembree
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Safety net health clinics in CCA are harnessing the power of wireless technology to send home monitoring data directly from the patient to the provider.

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Rolling Exams: Workstations on Wheels Make Hybrid Consultations Easy

November 15, 2021
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By Diana Hembree
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When space is at a premium, portable carts equipped with tablets allow providers to easily toggle between in-person visits and virtual visits in the same exam room.

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