A highly engaged and motivated workforce is an organization’s most powerful asset, but engaging employees requires building a workplace defined by trust and shared goals.

Supported by Blue Shield of California Foundation, CCI has partnered with Great Place to Work (GPTW), a human resources research and culture consulting firm, to offer a program that uses organizational alignment to build an engaged workforce at community health organizations. This program builds on our past patient experience work and focuses on bringing GPTW’s decades of experience to the safety net in the form of employee surveys, leadership learning workshops, and hands-on consulting.

The goal of the Strengthening Clinics through Aligned Leadership program is to support organizations as they discover what matters most to their staff, and then help them implement high impact, sustainable changes to strengthen the employee experience and build a high-trust workplace.

The stages of transformation covered in this program include: aligning leadership at all levels to commit to building a high-trust workplace; assessing staff experience to understand the current state of the workplace; designing an action plan based on the assessment results; aligning leadership goals with staff priorities; implementing changes for long-term sustainability; and consistently measuring these changes over time. In this program, executive participation goes beyond mere sponsorship—it is vital for action and accountability.

Participants received a $25,000 grant to support their participation and the implementation of this program during and beyond the grant year.

Grantee Organizations

Organization Location
Asian Health Services Oakland
The Children’s Clinic, “Serving Children and Their Families” Long Beach
Toiyabe Indian Health Project, Inc. Bishop
West County Health Centers Guerneville
Westside Family Health Center Santa Monica


Program Timeline

February 18, 2016 — Executive and Core Team Alignment Workshop- Berkeley, CA
February 19 – April 14, 2016 — Trust Index Assessment Development by Grantee Joint Design Team
March 25, 2016 — Cohort Support Webinar #1
May 6, 2016  — Trust Index Survey Findings Shared
May 25, 2016 — Cohort Support Webinar #2
June to August 2016 — On-Site Findings Presentation and Action Planning Meetings
June 20, 2016 — Cohort Support Webinar #3
October to December 2016 — Pulse Survey Design
January 2016 — Pulse Survey Administration
February 2016 — Pulse Survey Findings Shared
February 2016 — Program End