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Over the course of just weeks, the COVID-19 pandemic dramatically accelerated the pace at which health care organizations across the nation adopted and expanded virtual care. To keep both their patients and employees safe, health care providers completely restructured their services, pivoting from in-person to remote patient visits at record speed. For these organizations, this shift has been transformational — they’ve adopted new technology, overhauled workflows, and redefined team member roles. At this point, organizations have proven virtual care can be an option for safety net providers and their patients; what comes next is ensuring that virtual care can be sustained and expanded upon. This will require redesigning initial workflows to ensure equitable access, reduce provider burnout, prepare patients to engage virtually, and advocate for policy and payment reform.

The Virtual Care Innovation Network aims to bring together safety net organizations across nine states to redesign care so that virtual care models continue after the pandemic abates and beyond. The program is funded by Kaiser Permanente and designed in partnership with Center for Care Innovations (CCI), National Health Care for the Homeless Council (NHCHC), the primary care associations in each of the states in which Kaiser Permanente provides care (California, Colorado, Georgia, Hawaii, Maryland, Oregon, Washington, D.C., and Washington State), and regional associations in California. This extensive partnership has resulted in a unique program that will bring together safety net leaders from nine states to solve similar challenges associated with the implementation, improvement, and sustainability of “virtual care,” also commonly known as “telehealth” or “telemedicine.”

This program will enable safety net provider organizations to learn from peers and experts, test new approaches, accelerate the work they have already started, and develop approaches to sustain virtual care as an essential component for how care is delivered into the future.

Program Goals

  • Expand and strengthen access to high-quality virtual care to ensure all patients served in the safety net benefit from these services.
  • Support organizations who are serving those individuals most impacted by COVID-19 to improve access to care and health outcomes.
  • Advocate for more permanent policy changes to sustain virtual care into the future, thereby enhancing the health care safety net’s financial viability through continued reimbursement for virtual care.

Program Timeline

The Virtual Care Innovation Network program is 15 months in duration and will run from January 2021 to March 2022.


Key Dates:

  • Informational Webinar (watch it now): Tuesday, November 10, 2020
  • Application Deadline: Wednesday, November 25, 2020 at 3:00 PM (PST)
    • The deadline has passed for the two grant-funded tracks. However, you can still register for the Learning Hub, which offers online courses, interactive forums for peer learning, and other online resources.
  • Program Acceptance Announced: Monday, January 4, 2021
  • Virtual Program Kickoff Webinar: Wednesday, January 27, 2021
  • Program End: March 2022

Learn More

Review the Frequently Asked Questions (FAQ)

Download Informational Webinar Slides

– Watch the Informational Webinar:

Skip to…

0:00 | Welcome (Sofi Bergkvist, President, Center for Care Innovations (CCI))

1:42 | Program Leads and About CCI (Veenu Aulakh, CCI)

3:42 | Introducing the National Partners: Kaiser Permanente, CCI, and National Health Care for the Homeless Council (NHCHC)

6:11 | Introducing our Local Partners: Primary Care Associations

7:54 | BACKGROUND: Initiative Goals & Strategies (Diana Camacho and Vanessa Davis, Kaiser Permanente)

14:37 | PROGRAM STRUCTURE: the three different program tracks of the Virtual Care Innovation Network (Veenu Aulakh, CCI)

16:51 | ABOUT: Applied Project track (Bijal Shah, CCI)

22:30 | ABOUT: Clinic Connection track

27:06 | ABOUT: Learning Hub track


33:26 | QUESTIONS & ANSWERS (Facilitated by: Bijal Shah, Veenu Aulakh, and Diana Camacho)


For further questions, please contact

Bijal Shah

Program Manager, Center for Care Innovations

[email protected]


Program Tracks