Written by: Jennifer Wright

This is a story of practice transformation at Herald Christian Center in Rosemead, Calif., a medical home for many newly-immigrated people in the area.


The providers and staff at Herald Christian Center collaborated with staff at Allied Pacific — its independent practice association (IPA) participating in the Practice Transformation Initiative — to build a data-driven culture in service of patient care.

As many of us in the health care world know, performance metrics are important to sustaining your business, and the team at Allied Pacific partnered with Herald Christian Center to improve their data management and reporting, which allows the care team to better focus on providing quality care. The Allied Pacific team focused on improving coding and implementing workflow changes which led to markedly improved clinical outcomes for patients who are managing chronic disease.

Practice transformation is about improving and optimizing health care delivery following the quadruple aim:

  1. Lower healthcare costs,
  2. Increased quality of services,
  3. Improved patient experience, and
  4. Increased staff vitality and joy in practice.

The goal of practice transformation is to move health care delivery from volume-based health care services to patient-centered, high-quality services.

Our Practice Transformation Initiative is a four-year program to engage 4,800 clinicians contracted with provider organizations to improve measures of cost, quality, and patient experience. In partnership with Pacific Business Group on Health and its California Quality Collaborative and the Integrated Healthcare Association (IHA), we are one of 29 Practice Transformation Networks nationwide included in the Centers for Medicare & Medicaid Services’ Transforming Clinical Practice Initiative. The focus has been providing technical assistance and peer-level support to assist health care organizations to optimize workflows, develop and refine data-driven improvement approaches, and embrace culture change all in service of delivering patient-centric, efficient care.



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