resilient beginnings network Virtual learning session 1 –
where are we now with trauma and resilience informed care?

Thursday, January 14, 2020, 1:00PM-3:00PM (PST)


To figure out where we are going with trauma and resilience informed care on the journey toward becoming a healing organization, we must first examine the current state of where we are now.

This virtual learning session for RBN teams will provide a primer on the key focus areas for RBN and introduce several methods for understanding the current state at your clinics, including the baseline RBN capability assessment. RBN teams are encouraged to split up to attend the following live breakout sessions:

  • Framing your challenge and using interviews to understand the current state
    Presenter: Kathleen Figoni, Center for Care Innovations
    Recommended for any RBN participant
    This breakout session will be recorded.
  • Understanding the human experience of your processes with Journey Mapping
    Presenter: Bijal Shah, Center for Care Innovations
    Recommended for any RBN participant.
    This breakout session will be recorded.
  • Using observation to understand organizational culture and its impact on change – a breakout for leaders
    Presenter: Irene Sung, RBN Coach and Consultant
    Recommended for clinical and administrative leaders such as CEOs, COOs, CMOs, medical directors, and behavioral health directors.
    This breakout session will be interactive and will not be recorded.

We highly recommend joining by audio and video, if possible, as this will be an interactive session. These every other month virtual learning sessions are required for RBN participants.

The agenda can be found here.

Who should attend this session?

All RBN program participants are expected to join this call.


Renée Boynton-Jarrett, MD, ScD

Vital Village Network

Ronda Alexander

Vital Village Network

Creagh Miller

Center for Community Health and Evaluation


Lisa Schafer

Center for Community Health and Evaluation

Kathleen Figoni

Center for Care Innovations

Bijal Shah

Center for Care Innovations


Irene Sung

RBN Coach and Consultant

virtual event reminders:

  • All sessions will start and end promptly on time, with a 10 minute break built-in.
  • If possible, connect with a webcam on your computer in a quiet place to ensure the best learning experience and interaction with others. If you are calling in by phone, enter your participant ID (your ID is displayed at the top of your Zoom screen). Do this by pressing #number# on your phone (ex: #24#).
  • Re-name yourself: please rename yourself so we know what organization you’re from (ex: Nikki (CCI)). Hover over your name in the participant list and click “Rename”.
  • Be prepared to participate and connect! Voice and camera will be activated for all participants. Upon entry, all participants will be on mute. Please unmute yourself if you have a question during the session. We will use the Zoom functions (polls, breakout groups, chatbox, etc.).
  • Complete the post-meeting evaluation and provide feedback on what you enjoyed and how we can improve the virtual meetings. Doing virtual sessions like this is still new to us and we are always looking to improve!
  • Get help if you need it! If you have any technical questions or experience any difficulty connecting to the Zoom meeting, please reach out to [email protected]