JOURNEY MAP

Virtual Visit Resources

As our health system continues to adapt to virtual care, our team has worked with members of the CCI community to compile resources to help you better engage your patients. Click along the timeline below and you will find helpful resources for each step along the patient journey. You can also filter resources by different audiences, from the patients themselves to administrators.

Telehealth: Patient Engagement

APPOINTMENT MAKING: A formal arrangement set to meet at a particular time and place, preferably based on patient’s scheduling guidelines and needs

PATIENT COMMUNICATION & PROMOTIONAL MATERIALS
Benefits of Telehealth: A set of customizable patient education materials
CENTER FOR CARE INNOVATIONS
Patient Visit Options Flyer (English)
UMMA Community Clinic
"Ask Me About Our Patient Portal!" Buttons
Shasta Community Health Center
Posters for Video Visits (Mandarin)
San Francisco Health Network
Poster for Video Visits (Spanish)
San Francisco Health Network
Poster for Video Visits (English)
San Francisco Health Network
Flyer for Video Visits (Mandarin)
NORTH EAST MEDICAL SERVICES
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voices & Stories
Keys to Flipping Telehealth Appointments from Phone Calls to Video Visits
CENTER FOR CARE INNOVATIONS
Taking the Hassle Out of Telehealth: Patient-Initiated Connection with Providers
HEALTH PILOTS PODCAST
Health Tech Navigators: A Boon to Greater Community Access, Trust and Engagement
HEALTH PILOTS PODCAST
telehealth Frequently asked questions (FAQ) for patients