JOURNEY MAP

Virtual Visit Resources

As our health system continues to adapt to virtual care, our team has worked with members of the CCI community to compile resources to help you better engage your patients. Click along the timeline below and you will find helpful resources for each step along the patient journey. You can also filter resources by different audiences, from the patients themselves to administrators.

Telehealth: Clinic Workflow
1. Appointment Making
2. Appointment Confirmation
3. Pre-Coordination Visit
4. PATIENT Visit
5. Post Follow-up Visit

APPOINTMENT MAKING: A formal arrangement set to meet at a particular time and place, preferably based on patient’s scheduling guidelines and needs

digital access screening
Screening Patients Digital Access & Skills for Telemedicine
CENTER FOR CARE INNOVATIONS
Street Medicine Telehealth Appointment
Community Clinic of Maui
Screening + Offering Video Visits
San Francisco Health Network
No items found.
scripts
Patient Service Representative Phone to Video Telehealth Script
COMMUNICARE health centers
Scheduling Script and FAQs
Asian Pacific Health Care Venture
tRAINING & eDUCATION
TICF Peer Expert Session 3 - with LifeLong Medical Care (Crystal Ngo and Bessy Portillo) - 05.10.2023
LIFELONG MEDICAL CARE
Slide Deck | Health Center Controlled Networks Best Practice Webinar: Telehealth Workflows
COMMUNITY CLINIC ASSOCIATION OF LOS ANGELES COUNTY
pROCESS gUIDES & pROCEDURES
Clinical Guidance, Pediatric Primary Care
Oregon Health Leadership Council
Best Practice Guidance for Adult Primary Care
Oregon Health Leadership Council
Telehealth Scheduling Guide: Process Guides
CENTER FOR CARE INNOVATIONS
Scheduling Guide: Selecting the Right Service
Northeast Valley Health Corporation
No items found.
Voices & Stories
Collaboration is Innovation: Revamping the Patient Portal
CENTER FOR CARE INNOVATIONS
Streamline the Scheduling Experience, Improve Continuity of Care
CENTER FOR CARE INNOVATIONS
Missed Appointments, Missed Prevention Opportunities
CENTER FOR CARE INNOVATIONS
gUIDES & TOOLKITS