JOURNEY MAP

Virtual Visit Resources

As our health system continues to adapt to virtual care, our team has worked with members of the CCI community to compile resources to help you better engage your patients. Click along the timeline below and you will find helpful resources for each step along the patient journey. You can also filter resources by different audiences, from the patients themselves to administrators.

Telehealth: Clinic Workflow
1. Appointment Making
2. Appointment Confirmation
3. Pre-Coordination Visit
4. PATIENT Visit
5. Post Follow-up Visit

PREVISIT SUPPORT: Providing any needed support to the patient before their appointment day/time. This can include digital literacy screenings, telehealth system walk-throughs, etc.

Process Guides & Procedures
TRAINING & EDUCATION
Telehealth Resources for Patients with Limited English Proficiency (LEP)
HEALTH INFORMATION TECHNOLOGY, QUALITY, AND EVALUATION CENTER
Telemedicine Technical Support for Patients
CENTER FOR CARE INNOVATIONS
Zoom Guidelines for Providers & Medical Assistants
Korean Community Services (KCS)
Sending a Non-MyChart VidYo Visit Link Tip Sheet
SAC HEALTH
Scripts
Automated Appointment Text (SMS) Reminder
Salud Para La Gente
Video Visit Intake Scripts
los angeles county department of public health
Visual workflows
Virtual Clinic Workflow Using Zoom Breakout Rooms
West County Health Centers
Role-Based Video Visit Workflow Chart
San Francisco Health Network
Voices & Stories
A Tale of Two Cities: Text Message Reminders Improve Efficiency in Tulare and Santa Cruz Health Centers
CENTER FOR CARE INNOVATIONS
Making a Digital Check-in Simple with an API
CENTER FOR CARE INNOVATIONS
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