JOURNEY MAP

Virtual Visit Resources

As our health system continues to adapt to virtual care, our team has worked with members of the CCI community to compile resources to help you better engage your patients. Click along the timeline below and you will find helpful resources for each step along the patient journey. You can also filter resources by different audiences, from the patients themselves to administrators.

Telehealth: Clinic Workflow
1. Appointment Making
2. Appointment Confirmation
3. Pre-Coordination Visit
4. PATIENT Visit
5. Post Follow-up Visit

POST VISIT FOLLOW-UP: Providing the patient with follow-up care instructions (referrals, prescriptions, physical therapy, counseling, or suggested lifestyle changes). This can also include an after-appointment survey to assess the satisfaction of the patient.

COORDINATING FOLLOW UP VISITS
Follow Up Appointment Zoom/In-Person Script
North East Medical Services
patient satisfaction surveys
Patient Zoom Training Survey [Mandarin]
NORTH EAST MEDICAL SERVICES
Patient Zoom Training Survey [English]
NORTH EAST MEDICAL SERVICES
Patient Telehealth Satisfaction Survey
UNIVERSAL COMMUNITY HEALTH CENTER
Staff Telehealth Questionnaire [People Experiencing Homelessness]
EISNER HEALTH
Post-Telehealth Appointment Questionnaire for Patients Experiencing Homelessness
EISNER HEALTH
Patient Telehealth Survey Questionnaire
Clinica Msr. Oscar A. Romero
Survey for Primary Care Video Visits
los angeles county department of public health
Spanish Bilingual Post Video Visit Survey
monterey county clinic services