JOURNEY MAP

Virtual Visit Resources

As our health system continues to adapt to virtual care, our team has worked with members of the CCI community to compile resources to help you better engage your patients. Click along the timeline below and you will find helpful resources for each step along the patient journey. You can also filter resources by different audiences, from the patients themselves to administrators.

Telehealth: Patient Engagement
1. Appointment Making
2. Appointment Confirmation
3. Pre-Coordination Visit
4. PATIENT Visit
5. Post Follow-up Visit

POST VISIT FOLLOW-UP: Providing the patient with follow-up care instructions (referrals, prescriptions, physical therapy, counseling, or suggested lifestyle changes). This can also include an after-appointment survey to assess the satisfaction of the patient.

PATIENT FEEDBACK
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