Appendix: CCA Equity Collaborative Evaluation Approach

The purpose of the Connected Care measures is to support teams in understanding their progress in implementing telehealth over the course of the program, assess changes in telehealth utilization over time, describe changes in telehealth access for sub-populations of interest (e.g., BIPOC patients and patients with PLOE), and assess the learning collaborative’s contribution to expanding access to telehealth and improving quality of telehealth services. This information will also be helpful in making a case to sustain these services into the future.

The Connected Care measurement approach will collect a mix of qualitative and quantitative data from all participating organizations, described in the PDF below.