RBC Team Spotlights

Evaluation Spotlight: Five Takeaways from the Baseline Evaluation & Trainings

These are five high-level takeaways from reports provided back to-date and trainings that have happened at Ravenswood, Marin, West County and CHO (n=410). These are preliminary impressions.

  1. Most respondents had some previous experience with trauma and resiliency, spanning a score range of 2.41 – 3.44 (with 2=limited and 4=quite a bit).
  2. Agreement across the sites that the training was valuable (i.e., helped in understanding the importance of addressing trauma-related risk in primary care, providing tools for building a culture of resilience, good use of time and resources, providing organization a shared understand and common understanding)
  3. Trainers overall were rated between good and excellent, consistent ratings across sites.
  4. Overall rating of training was between good and excellent. A bit wider range in this one, spanning from 3.14 to 3.78.
  5. Organizational alignment: We asked 6 items from the organizational baseline assessment in the post-event survey. Overall, respondents rated the organization higher in the post-event training survey than the org assessment, particularly in the areas of tracking data related to this work and inviting feedback from staff on burnout and compassion fatigue. 
Check out other team spotlights!



October Spotlight: Developing the Perinatal-Pediatric Care Transitions Navigator Role

Marin Community Clinic

A core program goal for the Marin Community Clinic’s (MCC) team is the development of a lead care navigator who would bridge prenatal and pediatric care services for high-risk families. Currently, prenatal and pediatric care teams work fairly independently, with very little perinatal information – including any family history of trauma experiences — getting reliably communicated to the mother and baby’s primary care team after delivery.

This navigator has the essential role of “strengthening [MCC’s] ability to provide continuity and coordinated, trauma-informed support as [our] youngest patients enter into family and social settings that have a high likelihood to perpetuate trauma.” The RBC team at Marin developed the job description for Perinatal-Pediatrics Transitions Navigator, which was recently approved by the clinic leadership! You can access it here.

Thinking about implementing a similar role? Get in touch with Caren Schmidt at MCC.

Monthly Spotlight: TIC Trainings Completed!

ravenswood Family Health Center + West County Health Center

Congratulations to these Ravenswood Family Health Center and West County Health Center for completing their organization-wide trainings! Check out some photos from these sessions to the left.

Monthly Spotlight: Supporting Staff through the TIC Training

West County Health Centers

How is West County planning to communicate about the training? We are conscious of the environment in which we live and work and want to be able to attend to our staff’s well-being as we engage in the TIC training. There are larger community-involved experiences, such as the wildfires last fall, as well as the daily experiences that staff bring with them from home and meet on the job. Trying to attend to all of this, we want to manage the messaging, the “ask” of staff, and help prepare and anticipate any triggers. We plan to communicate about these sessions and support through agency intranet & at staff meetings ahead of the trainings. We also created posters and a video (to the right) to contextualize the trainings.

What is WCHC planning to offer staff that might need additional support following the organization-wide training? Our new HR director, Susan Cosineau, reached out to our Employee Assistance Program (EAP) and came up with these potential offerings. We’re working on final approval from senior leadership.

  1. We plan to include a flyer in TIC training packet with EAP contact information for EAP. Staff will have access to up to 3 no-cost sessions. EAP will prep their teams about possible increased calls.
  2. We considered having EAP counselors available at each clinic site the day after the training. However, since the cost quoted was prohibitive — about $10K — we opted to double down on strengthening the messaging around available support.

Do you have any advice for other clinics wanting to offer similar support options to their staff? Be aware that staff are sometimes differently resourced in terms of individual’s stories, access to support, life circumstances to offering support that is flexible and available is important.


Video developed by WCHC to advertise the TIC Trainings.

Poster advertising the trainings.