Outline constraints and final problem statement for the solution in a project charter.
Collaborate with stakeholders (executives, patients, relevant staff, etc.) to generate ideas for approaches to the problem given constraints.
Look to external inspiration to develop ideas: learn how other similar or analogous organizations dealt with similar challenges.
Prioritize 2-3 solution options to flesh out further, using prototypes, storyboards, and user feedback. To gain visibility and buy-in from leadership, consider creating and presenting a 7-part narrative pitch at a leadership meeting.
After exploring and discussing with leadership, decide:
To pursue a digital solution — continue on to the next step.
If desired solution does not have a technology or digital component, continue designing the solution using the Catalyst method. This will not require a tech pilot.