Peer Sharing: Flipping a Telephone Visit to a Video Visit


When the pandemic started in March 2020, 8 percent of CommuniCare Health Centers’ visits were video. Today that number has soared to 32 percent. Learn about the organization’s multi-prong approach to expanding their video visits, particularly the scripts that staff are using to promote them. “Initially, there wasn’t a strong desire to use video — it’s just the exhaustion of having to transform workflows in the midst of a pandemic and then asking staff to do it again,” says Lynette Brady, director of health information systems. “But ultimately we were able to make the change.”


  • Lynette Brady, director of health information systems at CommuniCare Health Centers
  • Jasmin Santos, electronic health record trainer at CommuniCare Health Centers