This week we continued a webinar series to address your questions and challenges that have come up during the COVID-19 pandemic.
Elizabeth Morrison, an expert motivational interviewing trainer, joins us to share best practices in empathy-based communication for virtual health care settings.
WHO SHOULD WATCH THIS WEBINAR?
Anyone who wants to learn more about the general principles of motivational interviewing and wants to practice these key techniques for phone and video visits.
OUR TOP TAKEAWAYS:
- The key stages of change include: pre-contemplation, contemplation, preparation, action and identification.
- Practice using open-ended question starters like: what…, tell me about…, how…
- Reflective listening can be done by summarizing back to your partner what you had heard, using the exact words your partner used and acknowledging any specific words that came up multiple times.