For a successful video visit, you need to understand patients’ digital literacy and often connect them with tech support. Hear how Petaluma Health Center, Alameda Health System, and North East Medical Services are using volunteer programs to help patients access video visit platforms, sign up for a patient portal, and even create email addresses.
- Jessicca Moore, FNP, director of innovations at Petaluma Health Center
- Dr. Danielle Oryn, chief medical informatics officer at Petaluma Health Center
- Dr. Jenny Cohen, associate chief medical informatics officer for ambulatory at Alameda Health System
- Queenie Lai, health education manager at North East Medical Services