Written by: Center for Care Innovations

Integrating Outpatient Pharmacy Services

For HIV/AIDS patients, medication adherence is a matter of life or death.

UCLA-Olive View Medical Center’s Positive Care Clinic is the patient-centered medical home for patients living with HIV/AIDS. Patients taking their daily pill is the cornerstone of HIV control. But long wait times, poor customer service, and medication mistakes had become huge obstacles to using the outpatient pharmacy. Moreover, without an established partnership between the clinic and the pharmacy, patients and staff were often just unaware of the various services.

In our 2017 cycle of Catalyst, the Olive View team set out to integrate pharmacy services with the medical center and improve on past patient experiences.